The reception staff were professional and we were dealt with quickly and efficiently.
Our room was ok but was set up for 2 people rather than 3. I went back to reception and the housekeeping lady sorted out additional towels, glasses etc very quickly.
The room was reasonably clean, however it felt rushed, e.g the window ledge was full of green fly which were not cleaned for the 3 days of our stay.
I think because of its size the hotel didn’t feel very friendly. For example we asked reception staff where towels for the pool could be collected and got a rather brisk response which didn’t help us.
The breakfast was very good, it was busy but there was always plenty of staff to replenish food as required.
The location of the hotel was good as it’s close to the metro U2 line which takes you straight into the heart of Vienna. The pool was most welcoming after a day exploring the city and the view of the Danube, day and night was great. Overall we enjoyed our stay. Thanks!