6/10 Bueno
3 nov. 2025
The place is beautiful but after them having a Computer problem and double booking the room i paid for and then excepting an upgrade i was very disappointed with the result.
I had previously stayed at the property in a downstairs room and it was beautiful with a bathtub at the back and ocean view private pool at the front.This is what’s i paid for this trip also.
Once getting to our room i realised I hadn’t got an upgrade but more a down ground. Upgrade to them means upstairs and a cheaper room!! No bath tub and a private pool looking at a brick wall and temple. I asked to be moved and the only room they could offer was not even ocean view but garden view.so i stayed in the so called upgraded room. I asked for some credit back as it certainly wasn’t what id paid for. We received 20% off our lunch which worked out around $6. I love this place but very disappointed in the lack of credit back offered. Also the door to our room wouldn’t lock from the outside and wasn’t rectified. I asked for the manager to contact me but he still hasn’t. I would love to stay again but yeah with poor communication in rectifying the problem makes me hesitant. The restaurant and bar stuff were wonderful
nicole
nicole, se hospedó 1 noche con familiares
Opinión verificada de un huésped de Hoteles.com
