I do not recommend staying here. The service was awful, and the suite was extremely dirty upon arrival. The linens were dirty, one of the beds was broken, and the floors and coffee tables had not been cleaned. The decorative pillows were stained, there were leftover cigars on the balcony, and both the indoor and outdoor couches were visibly stained, which made us not even want to sit on the furniture. Not all of the TVs had remotes, and there was no toilet paper in the bathrooms. One of the beds we needed was unusable due to being broken.
Customer service was equally disappointing. We were repeatedly told that housekeeping would contact us, but they never did. Instead, housekeeping marked the issues as “resolved” without ever addressing them or following up. When we finally reached the hotel to formally complain and request compensation, they offered us 2% on 1 nights stay when we stayed 5 nights.
Overall, this was a terrible experience, and I will never book this hotel again.