I received one of the worst welcomes possible from a hotel/accommodation, for someone who has travelled through France for close to 40 years this has to be my worst experience.
We arrived later than usual to the hotel due to having to change plans due to the wild fires located on the other side of France, we had car issues on the way, I have a child with a broken hand and myself that had a medical episode a few hours before arriving. Arrived at the hotel to be met with a very rude young girl at reception that was not bothered. Was told parking was full and had to book in advance, didn’t receive email regarding this and was told it was on their website (I booked with Expedia), no help to find parking as it was busy outside, was told just park outside rudely again and told her we are not local and you are your not helpful. She then insulted me in French and thought I didn’t hear or understand. This welcome really spoiled my stay at the hotel and you don’t get to relax and enjoy. I am a lovely person and I don’t want to be unfair with my review, so the room I was in was incredibly clean and immaculate. The next morning I was greeted with a smile and hello from the cleaner who was very helpful to direct me. So at least they employ some decent staff. I spoke to the man at reception and received better assistance and explained it’s better to book directly. But unfortunately I won’t be back. I’m sure people have had better experiences or will when booking this hotel.