Horrible Experience! No Power for whole day, no water, lights, flash lights or security! I don’t care what this place tries to say or spin this terrible experience. We were Not provided with any flashlights or security we couldn’t even see 2 inches in front of us. They Only had spiral staircase which was very narrow and dangerous in the darkness. We were led to believe that we would have power by mid afternoon and then 8pm then midnight…No communication was sent to us. No chargers provided or accommodations were available or suggested. We ended up across the street at another hotel that was helping us charge 4 phones so that we could even get to our rooms. Side note: my brother had a Handicap Room on 6th floor and no elevator. From my understanding Scandic operates several hotels in Stockholm. Not once were we offered other accommodations. Then nightfall after we had no choice but to stay, I was ushered up to my room with a man, alone, which was already unfavorable in the security department for me. Then he left me in complete pitch black to seek a key that worked to open my door. I want compensation for this horrible situation! A not a complimentary night with free, very expensive buffet breakfast that was also cut short because of power outage. I Do Not live there nor can I use this pitiful attempt at compensation. I am having an extremely difficult time to even get a personal response. I expect an answer ASAP for status on my Refund.