This is a very nice hotel. But they are not a 4-star hotel. They are a very nice 3-star hotel. The reason why they are not 4 stars is because they lack the following:
• 24-hour room service – food is not available 24/7
• Food & drink service at the beach
• More options at the buffet
• Better movie channels/Netflix/Hulu
• No ice machines. No ice bucket in the rooms.
• No place to put your clothes in the room (no dressers). No place to hang your towels (not enough hooks).
My only complaint was we weren’t able to use the pool because it stayed dirty our entire trip. The water was cloudy/murky and there were large clumps of hair floating around. But the beach is beautiful and has nice snorkeling. Also, it could use some updating. You can tell the building is old.
Other than that, it’s a really nice hotel. Clean. Service is excellent!! The food is good! They have top shelf liquor and the drinks are good. Not watered down like at most hotels. It’s located about 20 minutes from the airport but far enough where you don’t hear the planes coming and going. Lots of taxis right outside the hotel. But most stuff is walking distance. There are restaurants, bars, nightclubs, and a marijuana dispensary right down the street where you can buy weed, smoke, eat, drink, dance, etc. This property has nice smoking areas where can smoke a joint or a blunt which was really nice! We enjoyed ourselves as well as our stay at this hotel. The service is definitely 4 stars!!