The receptionist is not aware of the booking and was confused of the booking he later found. We were given one unit (2 rooms), and I had to insist that I booked for two units. The person (receptionist) is courteous, though. We were later given two units. The apartment units and the rooms are spacious. Unfortunately, being old, extra effort is needed to keep it up. The linens were not all clean. I notified the front desk about the stain on the duvet, discoloration on bed sheets (as if previously used) and requested for a change on the following day. Unfortunately, it was not done. On the booking information, it was mentioned that daily cleaning service is provided. But for us, one apartment unit was cleaned, the other was not. Also, old fans were provided in two rooms in one apartment unit; but almost broken (with cover of the fan dynamo broken exposing user to risk of serious electric shock). Most internal doors (bedrooms, toilets) don’t have keys nor locks to close it for privacy. Curtains on windows don’t fully cover windows. It is a pity that maintenance and services could really disappoint clients given that the property (holel/apartment) is located in a strategic location of the city, spacious, quiet and have good garden around to provide comfort. It gives guests the impression that the property is falling apart.
