"I had never stayed at a Citybox hotel and was a bit dubious about self check-in and other sort of “do it yourself” aspects. In fact, when we arrived to check-in, I realized I didn’t have my check-in code. I must have deleted that email from Citybox. However, the staff were extremely helpful and retrieved my code and we were up and running. At the check-in kiosk, I was able to pay by tapping my card, and the kiosk dispensed my card keys without a glitch.
That evening, I noticed that the room was quite warm (almost 25 degrees), so I “complained” to a staff member who took a device to the room to check the temp at ghe AC vent and it checked out to be 20 degrees at the register, but she acknowledged that the room was warm. She thought that maybe the AC hadn’t had time to cool the room yet. She told me to let the staff know if the room was still too warm when we returned from dinner. Well, it wasn’t, but we decided to tough it out for that evening. The next morning I told staff member that the room was still too warm. She went to the room with me and confirmed that the AC wasn’t working correctly. She assigned a different room right away.
Because we had switched rooms, the attached restaurant where we were to have the “hotel” breakfast got signals crossed and had instructions to provide only one breakfast, so again a staff member walked to the breakfast venue with me to straighten it out.
On both occasions, the staff members were friendly, helpful, and professional."
