"For starters, the staff here are excellent. And the hotel is kept quite clean. There are other inconsistencies, however. If you need wifi in your room, it is hit and miss for no apparent reason. For emergencies, there is always wifi in the reception area. I was there for 3 nights. I had hot water for two mornings but not the third. You have to run the shower for some time. The menu for the restaurant is limited and much of what is on the menu is not available. Having said that, I did not...
"I need my refund before I sue you. The hotel refused to give me a room. They doesn't have any contract with you. If I don't get my refund I will take this matter to coat of low."
"The rooms were small but very cute and clean. The restaurant good was delicious and served in a timely manner. The staff was very helpful and attentive. And finally, the facility is just beautiful. It’s set into the trees at various levels and it feels like a true forest getaway in the middle of the city. We were just there for the night, but peeked into the group use rooms and they all looked lovely. Perfect for travellers or a local!"
"The stay at Excelsis was excellent. The staff were so accommodating and eager to make the stay comfortable. The food was good, I recommend their chicken fried rice. Breakfast was well prepared as I ordered off the menu, the Spanish omelette was magnificent. All in all a great first stay. Keep up the great work. "
"This property is excellently run, beautiful inside and out, and the service is first-rate. I was honestly very surprised at how comfortable and well-run everything was - truly comparable to a high-end US or European hotel. I did have an issue with my hot-water heater which was not working, and the staff immediately offered solutions such as moving rooms or showering in a different room. I did not need to do that, but I appreciated their efforts. That was the only problem that I had during my...
"This is my second time staying at this property in four years. From 2022 until now, the device has remained unchanged. The staff is very friendly and helpful. I’d definitely recommend the property and return again."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
The executive rooms are nice, but did not have a fridge or air conditioner.
Their central water heating works poorly or not at all, and you have to leave the taps running for 10-15 mins to get hot water. WiFi connectivity is also very po.or
Very nice staff and a very good check-in and welcome. The room was huge and extremely comfortable including a kitchen. The bathroom was great - large modern and clean. One morning there was no water in the shower and they got it fixed immediately. The breakfast was really good as was the service. The breakfast room and bar are open air on the top so offer very nice views of the city. The gym has three exercise bikes and that really helps in a city like Kampala where it is hard to walk/run.
I was pleasantly surprised by the quality of this hotel. There were multiple pools for swimming laps, the gym was huge and had many fully functional treadmills as well other equipment. The surrounding neighborhood was nice with plenty of shops.
