Hotel Sapphire

Property class: 3.5
Mombasa hotel with outdoor pool and restaurant

Choose dates to view prices

When visiting Mombasa, Hotel Sapphire is a great choice to consider. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Fellow travelers say good things about the overall property condition.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Air conditioning
  • Bar
The current price is $83
$98 total
includes taxes & fees
Oct 26 - Oct 27

Room options

View all photos for Superior Double Room

A hotel room with a bed, a desk with a chair, a television, and a painting on the wall.

Superior Double Room

9.0 out of 10
Wonderful
(14 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

A hotel room with a bed, desk, chairs, and a TV.

Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

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$67 total
includes taxes & fees
Oct 25 - Oct 26
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About the neighborhood

Map
Mwembe Tayari Road, Mombasa

What's nearby

  • Mombasa Island - 2 min walk - 0.2 km
  • Sikh Temple - 2 min walk - 0.2 km
  • Shree Cutch Satsang Swaminarayan Temple - 3 min walk - 0.3 km
  • Two Tusks - 8 min walk - 0.7 km
  • Holy Ghost Cathedral - 15 min walk - 1.3 km

Getting around

  • Mombasa (MBA-Moi Intl.) - 21 min drive
  • Ukunda (UKA) - 69 min drive
  • Vipingo (VPG) - 71 min drive

Restaurants

  • ‪Valencia Inn - ‬7 min walk
  • ‪Pizza Inn-Haile Selassie - ‬9 min walk
  • ‪Lamyaz Caffe - ‬5 min walk
  • ‪Soy Restaurant & Cafe - ‬6 min walk
  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬12 min walk

About this property

Hotel Sapphire

  • When visiting Mombasa, Hotel Sapphire is a great choice to consider. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Fellow travelers say good things about the overall property condition.

At a glance

Hotel size

    • 56 rooms

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Other information

    • Smoke-free property

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Reviews

Hotel Sapphire Reviews

8.8

Excellent

9.0

Cleanliness

8.2

Amenities

9.0

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast buffet offered a lot of options, including traditional Kenyan and Swahili food, and was served with commendable, attentive, and friendly service. (6 reviews)
  • The restaurant offered delicious food, good service, and lively evening entertainment. (8 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Room
Food
Room service

Reviews

Verified review

10/10 Exceptional

Very nice hotel. Loved it. The room was spacious and clean. Very lively and food was amazing. Very good service.
Verified review

10/10 Exceptional

I like how clean , organized and serious the staff are to making u feel good about your stay
Verified review

10/10 Exceptional

We were greeted and offered refreshments and seating, as soon as we arrived, while much of the 'chores' of checking in were performed for us by the kind and attentive staff members. This set the tone for our two-night stay, while visiting Mombasa. We were asked repeatedly how our stay was, given tips, and felt listened to. We enjoyed the extensive and diverse breakfast buffet each day, with absolutely commendable, attentive and FRIENDLY(!) professionals serving us and attending to our wishes. The only negatives regarding food sere the first night's dinner buffet (bland and not very extensive or varied) and the room service dinner the next night, which seemed to provoke a day of diarrhea. (I suspect the hygiene was not if the same meticulous standard demonstrated in the restaurant, when the dishes, cutlery and food were ).
Verified review

10/10 Exceptional

Cooperative staff, comfortable room. A good bar and restaurant.
Verified review

10/10 Exceptional

⭐⭐⭐⭐⭐ I had an excellent stay at Hotel Sapphire. The room was exceptionally clean and well maintained, with excellent amenities throughout. The bathroom was spotless and looked amazing, with a great shower and very clean facilities. As a traveler from Canada, I was particularly impressed by the level of cleanliness and overall quality. There were no bugs or bed bugs, and the hotel was maintained to a standard that reminded me of a Marriott hotel. Everything felt comfortable, safe, and welcoming. Hotel Sapphire truly felt like a home away from home. I would gladly stay here again and highly recommend it to anyone visiting Mombasa and needing to stay in town.
Verified review

10/10 Exceptional

Wonderful service and staff
Verified review

10/10 Exceptional

great hotel

Outstanding value with top-notch service. Food was good and the rooms were very clean
Verified review

10/10 Exceptional

Everything was perfect, the bed was super comfortable, big shower with hot water, every day different activity at the bar and the most important -all the staff is super nice, attentive and friendly, especially Emily from the customer care. Will be glad to come back again in the future.
Verified review

10/10 Exceptional

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
Verified review

10/10 Exceptional

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
Verified review

10/10 Exceptional

Great place to stay for visitors. The staff is warm and the service was above average. Everyone is so helpful and kind.
Verified review

8/10 Very good

Great place to sray in Mombasa. All of the staff were wonderful and very helpful.
Verified review

8/10 Very good

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Verified review

10/10 Exceptional

Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.
Verified review

10/10 Exceptional

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
Verified review

10/10 Exceptional

Superb hotel

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
Verified review

10/10 Exceptional

Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
Verified review

10/10 Exceptional

I had a wonderful stay at the Hotel Sapphire and truly enjoyed every aspect of the experience. The room was spacious, clean, comfortable, and beautifully maintained, with all the amenities needed for a relaxing stay. The highlight was the location and breath-taking view of Mombasa town, which added a special touch to my visit. Waking up to the beautiful city scenery and enjoying the views from the room was a memorable part of my stay. The room provided a peaceful and comfortable environment, with a very comfortable bed that ensured a restful night’s sleep after a busy day. The attention to cleanliness, comfort, and detail was exceptional. The hotel’s spa was another highlight of my stay. It provided a calm and relaxing atmosphere, with excellent treatments and professional service that helped me unwind and rejuvenate. The spa experience complemented the overall comfort of the hotel and made my stay even more enjoyable. The staff were exceptional, welcoming, and always ready to assist with genuine kindness and professionalism. Their friendly attitude, attention to detail, and willingness to help with any request made me feel valued and well cared for throughout my stay. Overall, I had a fantastic experience and would highly recommend this hotel to anyone looking for comfortable accommodation, excellent hospitality, a relaxing spa experience, and beautiful views of Mombasa town. I would gladly return for another stay in the future.
Verified review

10/10 Exceptional

Fantastic service, very reasonable price.

Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
Verified review

10/10 Exceptional

We stayed here for 2 nights. We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk. Would stay here again.
Verified review

10/10 Exceptional

Upgraded me to a suite, free of charge. Great experience, beautiful nice people. I will be back!
Verified review

8/10 Very good

Not bad but nothing to write home about

It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.
Verified review

6/10 Good

The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.
Verified review

8/10 Very good

If you’re looking for a solid hotel in the middle of Mombasa Island, this one is a good choice and I’m glad I picked it. (If you’re looking for absolute peace and quiet, you probably shouldn’t be looking in the middle of town.) Staff were all very friendly and overly-helpful. The restaurant had entertainment both nights I was there. If you’re coming in on the SGR train, and transferring to the local train, this hotel is right near the train station in the middle of town (note: the SGR does not go to the middle of town - you have to transfer at the SGR terminus to the local train). Food was good, room worked well, hot water could take a few minutes in the shower. Be prepared for prayer calls in the early morning from nearby mosques (you can hear them pretty much everywhere in town) - if you’re not prepared for them, it can be a little bit of a shocking wake up. Bed was comfortable and sheets were clean - some of the pillows were really flat, others were decent. Towels were huge and soft! Overall, would I stay here again if in Mombasa? Yes.
Verified review

8/10 Very good

Hotel General

Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.