We had a booking at The Poyz Hotel for September, specifically for a room with a terrace/balcony.
Upon arrival, we were shown to a small room that had neither a terrace nor a balcony.
The staff acknowledged that a mistake had been made, but suggested we could move to the room we had booked the following day—an offer we did not accept. After waiting for a couple of hours, they finally managed to provide the room we had originally booked.
However, it in no way resembled the photos shown on the website.
It was dirty.
The bathroom sink was not functional; it was completely clogged with limescale.
The shower didn't work either, for the same reason.
Furthermore, all the towels were dirty.
Realizing that this would not be a pleasant stay, we asked to check out, but the hotel refused.
In the end, we found another, better hotel—though we still had to pay the full amount for our stay at The Poyz.
Better that, however, than enduring a poor experience that, unfortunately, could not be saved.
By the way, the hotel’s swimming pool is in the shade all day long.
If you’re lucky, you might get some sun between 9:00 and 10:00 in the morning—making it pretty much useless.
The Poyz cannot be recommended under any circumstances!