We arrived for one night, planning to continue to Tromsø the next day. At check-in, and again that evening, we asked reception whether the Arctic bus to Tromsø would run. We were told yes, and that we could book online or pay the driver on boarding at 18:00. The bus did not run. It was not running at all in that period, a seasonal gap that appears to have been known locally. We had built the whole day around an 18:00 departure. When I telephoned the operator, they confirmed the bus does not pass through in those days. We then spent hours in the foyer arranging a private transfer at our own expense, with quotes between 500 and 780 euros, and lost a day of the trip.
The same applied to activities. Reception sent us in person to their partner agency, which we found closed until 20 November because the season had not started. That also seemed to be common knowledge locally.
Credit where it is due, the restaurant had a good rum barrel aged Argentinian wine, and on the second morning a different member of staff pointed us to a hiking trail nearby. It was the only useful recommendation of our stay.
The building and the location deserve better than the information given at the desk. We would gladly have stayed another day or two, instead the stay became expensive, with the driver hired, and a day was lost. If your plans depend on that bus, confirm it with the operator and do not rely on the desk.