The hotel itself is beautiful, perfectly located in the heart of the old medina, and offers genuinely lovely rooms. Unfortunately, the overall experience fell well short of what we expected from a five-star property, particularly given the price we paid. The amenities, breakfast, and level of service simply did not live up to the hotel’s rating. Our room was beautiful, but some basic practical details had clearly been overlooked. As shown in my photo of the bathroom sink, there were bars of soap but nowhere to place them after use, leaving the sink area messy and unpleasant. There were also no conveniently located electrical outlets for a hair dryer or electric shaver. Instead, we had to unplug the television and use the outlet near it in the sitting area, fortunately with a decorative mirror above the TV. These may seem like minor details, but they matter when a property charges five-star prices.
The room also featured a lovely coffee station, but we were surprised to discover that coffee was complimentary only on the first day. We received three coffee capsules as part of the welcome amenities, but any replenishment for the remainder of our stay came at an additional charge. This policy was never explained at check-in, creating unnecessary confusion over something that should have been straightforward.
What disappointed us most was not necessarily the policy itself, but how the situation was handled. Rather than showing some flexibility or goodwill toward guests staying