Hotel Elena

Property class: 3
Hotel with restaurant, near Zócalo de Puebla

Choose dates to view prices

Hotel Elena features a rooftop terrace and puts you within a 5-minute walk of Zócalo de Puebla. Guests will have free perks like WiFi, valet parking, and self parking. Other features include a snack bar/deli and a terrace.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free parking
  • Free WiFi
  • Restaurant
  • Laundry facilities
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Rooftop terrace
  • Breakfast available
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Free grocery shopping service
  • Front-desk safe
  • Snack bar/deli
  • Microwave in a common area
  • Refrigerator in a common area

Feel at home (6)

  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Free grocery shopping service
  • Premium bedding
The current price is $38
$45 total
includes taxes & fees
Nov 5 - Nov 6

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Double Bed

A bedroom with a bed, white curtains, a mirror, and a vase with flowers.

Standard Room, 1 Double Bed

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Quadruple Room, 2 Double Beds, Private Bathroom

A hotel room with two beds, each with striped bedding and matching pillows. There is a nightstand with a lamp and a telephone. The room has a window with sheer curtains and a wall-mounted light fixture.

Quadruple Room, 2 Double Beds, Private Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

A hotel room with a bed, a chair, a nightstand, and an air conditioning unit.

Superior Room

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Calle 2 Norte 608 Centro, Puebla, PUE, 72000

What's nearby

  • El Parian Market - 3 min walk - 0.3 km
  • Santo Domingo Church - 3 min walk - 0.3 km
  • Zócalo de Puebla - 7 min walk - 0.6 km
  • Puebla Convention Center - 7 min walk - 0.6 km
  • Puebla Cathedral - 10 min walk - 0.9 km

Getting around

  • Puebla Intl. Airport (PBC) - 42 min drive
  • Puebla–Cholula Tourist Train Terminal - 20 min walk

Restaurants

  • ‪El Viejo Rosario - ‬2 min walk
  • ‪La California - ‬4 min walk
  • ‪El Anafre Rojo - ‬3 min walk
  • ‪El Chopo - ‬2 min walk
  • ‪Super Soya - ‬3 min walk

About this property

Hotel Elena

  • Hotel Elena features a rooftop terrace and puts you within a 5-minute walk of Zócalo de Puebla. Guests will have free perks like WiFi, valet parking, and self parking. Other features include a snack bar/deli and a terrace.

At a glance

Hotel size

    • 17 rooms

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Height restrictions apply for onsite parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Coffee/tea in a common area
  • Shared microwave
  • Shared refrigerator
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Outdoor furniture

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Portable fan

Sleep well

  • Premium bedding

Freshen up

  • Shower only
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 60 for adults and MXN 60 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Parking height restrictions apply

Policies

Extra-person charges may apply and vary depending on property policy.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

HOTEL ELENA Puebla
ELENA Puebla
HOTEL ELENA Hotel
HOTEL ELENA Puebla
HOTEL ELENA Hotel Puebla

Frequently asked questions

Does Hotel Elena offer free cancellation for a full refund?

Yes, Hotel Elena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Elena?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Elena?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Hotel Elena?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

Are there restaurants at or near Hotel Elena?

Yes, there's an onsite restaurant.

What's the area around Hotel Elena like?

Hotel Elena is in Puebla Historic Center, a short 4-minute walk from Zócalo de Puebla and 10 minutes' walk from Puebla Cathedral.

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Reviews

Hotel Elena Reviews

8.2

Very Good

8.4

Cleanliness

9.0

Location

8.4

Staff & service

8.0

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Excellent service
Verified review

6/10 Good

I loved the staff and the location. The building is beautiful and charming. Two big issues, I had no hot water and the pillow covers were not changed - The staff changed them immediately, and were very apologetic. Noise travels from inside the hotel, so if you have people who are loud and talking it's a bit annoying at 11pm. But the price was right, the location was good. ooooooo - the biggest thing - there is no heating in the hotel, so not only is the 24hr staff freezing, so you are you. I survived - probably wouldn't stay again, but it was fine. And, again - I loved the staff - very hard working and lovely people.
Verified review

4/10 Fair

Bad service in bathroom, poor breakfast
Verified review

8/10 Very good

No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent.
Verified review

8/10 Very good

Ok
Verified review

10/10 Exceptional

Ok
Verified review

2/10 Poor

Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.
Verified review

4/10 Fair

Do not guide for the photos

Im not woman who complains frequently, in fact, this is my first bad comment about a hotel, but feel it like necessary for helping. The hotel is really with not regularly maintenance at all. After my experience in this hotel I looked for past reviews and noticed that 4 years ago have the same complaint. It looks like there is not a professional administration for it. There is not self parking service. You must leave your car keys at the parking lot, which is four blocks away of the hotel. I didnt feel nice attention at all. The bathroom didnt have hot water. I showered with cold water. And with a drainage smell filling all the room. Was really disgusting. This was one of my worst experiences with a hotel in my life.
Verified review

8/10 Very good

Es un hotel antiguo, no cuenta con aire acondicionado, solo hay un ventilador que hace mucho ruido, las camas son un poco incómodas y los cuartos son pequeños, se escucha el ruido que hace afuera, si es hotel medio económico pero siempre ro que encuentras otra opción mejor por ese precio. Su personal es muy amable, servicial y cortés.
Verified review

8/10 Very good

Todo excelente, muchas gracias
Verified review

10/10 Exceptional

La atención del personal muy buena, las habitaciones listas y cómodas Y esta súper bien que cuenten con estacionamiento propio
Verified review

6/10 Good

muy céntrico, cerca de farmacia y alimentos
Verified review

10/10 Exceptional

Todo super bien, muy céntrico y tiendas cercanas
Verified review

10/10 Exceptional

Cómodo y de confianza , habitación amplia y limpia
Verified review

6/10 Good

Las fotos son unas y la propiedad otra, no Hay coincidencia en lo que aparentan las fotos, habitaciones muy pequeñas y limitadas, el desayuno son panes y café
Verified review

10/10 Exceptional

Hermoso el.hotel muy cómodo solo falta que vendan comida o bebidas
Verified review

8/10 Very good

Dentro del centro histórico, habitacional limpia, ruido en la calle pero por la noche solo algunos autos. Muy buena atención del personal.
Verified review

10/10 Exceptional

Habitación limpia amenidades incluidas, café. Pan , té, fruta Tiendas cercanas Excelente ubicación
Verified review

10/10 Exceptional

Tido muy bien buena ubicacion muchas gracias
Verified review

10/10 Exceptional

Todo muy bien muchas gracias buen precio y buena ubicacion
Verified review

6/10 Good

La cama vencida se un lado y almohadas duras Pedi una sabana extra el domingo tipo 9 pm y me respondoeron que revisarian porque solo era una por habitación y cuando dije que habia frio me respondieron que para ellos era epoca de calor, las demas personas muy bien solo ese deralle que me molestó
Verified review

10/10 Exceptional

Por el precio es una gran, gran opción. Muy cerca del zócalo, habitaciones bonitas, agua caliente, blancos limpios, caja fuerte y ventilador. El personal muy atento, de verdad me voy con buen sabor de boca, sin duda volvería.
Verified review

2/10 Poor

Las condiciones del baño despiden un fuerte olor a cañería y la regadera no tiene mantenimiento y el agua sale para todos lados
Verified review

6/10 Good

La habitación estaba deteriorada, se oía el ruido de la habitación contigua, el agua de la regadera no estaba suficientemente caliente, todo lo demás suficiente y lo esperando por el precio bajo
Verified review

10/10 Exceptional

Si mucho