In the heart of the city, Hotel Exelsior offers a welcoming haven with free full breakfast and in-room WiFi. Relax after a day out at the on-site restaurant or take care of essentials at laundry facilities.
Av. 3, 9 - 65, San José de Cúcuta, Norte de Santander, 540006
What's nearby
Cucuta Museum of Culture - 5 min walk - 0.4 km
Colon Park - 5 min walk - 0.4 km
Gobernación Norte de Santander - 6 min walk - 0.6 km
Ventura Plaza Commercial Center - 8 min walk - 0.7 km
General Santander Stadium - 11 min walk - 1.0 km
Getting around
Cucuta (CUC-Camilo Daza Intl.) - 15 min drive
Restaurants
Frisby - 8 min walk
Casa Central - 6 min walk
Mc Pollo Asadero - 7 min walk
La Brasa - 6 min walk
El Machetico - 6 min walk
About this property
Hotel Exelsior
When visiting San José de Cúcuta, Hotel Exelsior is a great choice to consider. Guests looking for a bite to eat can check out Ramsis, which serves international cuisine and is open for breakfast and lunch.
At a glance
DONE
Hotel size
25 rooms
Arranged over 4 floors
DONE
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is 1:00 PM
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Parents must have child's birth certificate and photo ID*
No cribs (infant beds)
DONE
Pets
Pets stay free (1 total, up to 33 lbs per pet)
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Free full breakfast each morning 6:30 AM–9 AM
Restaurant
Room service (limited hours)
Services
24-hour front desk
Laundry facilities
Luggage storage
Facilities
1 building/tower
Safe-deposit box at front desk
Accessibility
Upper floors accessible by stairs only
Well-lit path to entrance
Tile flooring in room
Room amenities
Be entertained
30-inch LCD TV
Cable TV channels
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Stay connected
Free WiFi
Free local calls
More
Daily housekeeping
Special features
Dining
Ramsis - This restaurant specializes in international cuisine and serves breakfast and lunch.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Children & extra beds
If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Policies
There is no hot water on site.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Also known as
Hotel Exelsior Cucuta
Hotel Exelsior San José de Cúcuta
Exelsior San José de Cúcuta
Hotel Hotel Exelsior San José de Cúcuta
San José de Cúcuta Hotel Exelsior Hotel
Hotel Hotel Exelsior
Exelsior
Exelsior San Jose De Cucuta
Hotel Exelsior Hotel
Hotel Exelsior San José de Cúcuta
Hotel Exelsior Hotel San José de Cúcuta
Frequently asked questions
Does Hotel Exelsior offer free cancellation for a full refund?
Yes, Hotel Exelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Exelsior?
Yes, pets stay free, with a limit of 1 total and maximum weight of 33 lbs per pet.
Is parking offered on site at Hotel Exelsior?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Exelsior?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 1:00 PM.
Are there restaurants at or near Hotel Exelsior?
Yes, Ramsis offers international cuisine.
What's the area around Hotel Exelsior like?
Hotel Exelsior is in the heart of San José de Cúcuta, a short 7-minute walk from Ventura Plaza Commercial Center and 10 minutes' walk from General Santander Stadium.
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Reviews
Hotel Exelsior Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
8.6
Location
8.8
Staff & service
9.0
Eco-friendliness
8.6
Property conditions & facilities
Reviews
10/10 Exceptional
Aug 16, 2025
Muy agradable
Buena atención del personal, excelente ubicacion.
Belkys
Belkys, 1-night trip
10/10 Exceptional
May 26, 2025
Very clean, excellent location , nice staff
Perlita
Perlita, 1-night trip
8/10 Very good
Jun 20, 2025
Muy buena!
ISMELIA
ISMELIA, 1-night trip
10/10 Exceptional
Jul 6, 2023
Muy buen hotel muy bien ubicado y muy buena relación precio valor
Homero Jose
Homero Jose, 1-night trip
10/10 Exceptional
Dec 17, 2024
Muy central y fácil de ir de un lugar a otro
Dario
Dario, 3-night trip
10/10 Exceptional
Mar 29, 2025
siempre excelente
richar
richar, 1-night trip
10/10 Exceptional
Apr 21, 2025
Good
Evans
Evans, 1-night trip
10/10 Exceptional
Aug 25, 2024
Recomendado para viajes cortos
Habitaciones muy cómodas y limpias en general, la atención del personal muy amable. Muy Cerca al centro y la zona es tranquila.
Verified traveler
3-night trip
10/10 Exceptional
Jan 23, 2025
Excelente
adanna mercedes
adanna mercedes, 1-night trip
10/10 Exceptional
Mar 5, 2025
good
Norexsi
Norexsi, 1-night trip
10/10 Exceptional
Apr 18, 2025
100% recomendado
Excelente todo buena atención
María gabriela
María gabriela, 2-night trip
10/10 Exceptional
Dec 6, 2023
En general bien, buena ubicación, atención excelente y habitación con aire acondicionado.
Oswaldo
Oswaldo, 1-night trip
10/10 Exceptional
Dec 16, 2023
Very good accommodation considering the cost of the rooms. The people at the registration desk are very kind and friendly.
Excelente servicio y ubicación en centro de Cucuta. Muy tranquilo . Lo recomiendo !
Miguel Angel
Miguel Angel, 3-night trip
8/10 Very good
Nov 30, 2023
Falta variedad en las bebidas para el desayuno y un poco más de aseo estricto en las habitaciones, pero es un hotel que cumple con las características para hospedarse cuando se debe ir a Cúcuta por temas laborales.
Natalia
Natalia, 2-night trip
6/10 Good
Sep 3, 2023
Si puedes pagar algo mejor, hazlo
El hotel es limpio pero las habitaciones son pequeñas y hay muy poco aislamiento acústico (cualquier conversación en el pasillo, afuera de la habitación, retumba adentro).
Georges
Georges, 2-night trip
10/10 Exceptional
Dec 5, 2023
Muy buen estado sin ascensor y sin agua caliente de resto muy bien