Hotel Zaraya

Property class: 3
San José de Cúcuta hotel with outdoor pool and restaurant

Choose dates to view prices

When visiting San José de Cúcuta, Hotel Zaraya is a great choice to consider. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Toro Gallo, which serves international cuisine and is open for breakfast, lunch, and dinner. A bar/lounge and a terrace are offered, and in-room conveniences include washers/dryers and refrigerators.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Room service
  • Business center
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Self-serve laundry
  • Meeting room
  • Concierge services

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is $45
$45 total
Oct 24 - Oct 25

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Triple Room

A modern hotel room with a large bed, a bedside table with a phone, a chair, and a vase with flowers.

Standard Triple Room

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Standard Double Room

A hotel room with a bed, a chair, a window, and a door.

Standard Double Room

9.4 out of 10
Exceptional
(8 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room

A hotel room with two single beds, a large bed, a desk with a chair, a TV, and a mirror.

Standard Quadruple Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for Junior Room

A hotel room with two beds, a desk, a chair, a TV, and a window with a view.

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Elite Room

A hotel room with two beds, a small table, a chair, a mirror, and a door.

Elite Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Large Twin Bed

View all photos for Quadruple Suite Junior

Minibar, desk, iron/ironing board (on request), WiFi (free)

Quadruple Suite Junior

  • 20 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Quadruple Room

Minibar, desk, iron/ironing board (on request), WiFi (free)

Quadruple Room

  • 17 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Suite

Minibar, desk, iron/ironing board (on request), WiFi (free)

Suite

  • 20 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

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A modern hotel lobby with a reception desk, seating area, and a staircase leading to an upper level.
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  • Airport transfer
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9.0 out of 10, Wonderful, 859 reviews
The price is $45
$45 total
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About the neighborhood

Map
Calle 11 #2-40, San José de Cúcuta, Norte de Santander, 540006

What's nearby

  • Cucuta Museum of Culture - 3 min walk - 0.3 km
  • Colon Park - 3 min walk - 0.3 km
  • Gobernación Norte de Santander - 5 min walk - 0.4 km
  • San Jose Cathedral - 5 min walk - 0.4 km
  • Ventura Plaza Commercial Center - 8 min walk - 0.7 km

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 6 min drive
  • San Antonio (SVZ-Juan Vicente Gomez Intl.) - 32 min drive

Restaurants

  • ‪Shanghai Gold House Ventura Plaza - ‬6 min walk
  • ‪Pasteles & Pasteles - ‬5 min walk
  • ‪Subway C.c Ventura Plaza - ‬6 min walk
  • ‪Cafecopy - ‬8 min walk
  • ‪Restaurante Da Massimo - ‬7 min walk

About this property

Hotel Zaraya

  • When visiting San José de Cúcuta, Hotel Zaraya is a great choice to consider. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Toro Gallo, which serves international cuisine and is open for breakfast, lunch, and dinner. A bar/lounge and a terrace are offered, and in-room conveniences include washers/dryers and refrigerators.

At a glance

Hotel size

    • 29 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age: 18
    • Check-out time is 1:00 PM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*
    • No cribs (infant beds)

Pets

    • Pets stay free (dogs and cats only, 1 total, up to 55 lbs per pet)
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free English breakfast each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • 2 buildings/towers
  • Built in 2001
  • Garden
  • Terrace
  • An outdoor pool
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping

Special features

Dining

Toro Gallo - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Service animals exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Hotel Zaraya Cucuta
Hotel Zaraya San José de Cúcuta
Zaraya San José de Cúcuta
Hotel Hotel Zaraya San José de Cúcuta
San José de Cúcuta Hotel Zaraya Hotel
Hotel Hotel Zaraya
Zaraya
Zaraya San Jose De Cucuta
Hotel Zaraya Hotel
Hotel Zaraya San José de Cúcuta
Hotel Zaraya Hotel San José de Cúcuta

Frequently asked questions

Does Hotel Zaraya offer free cancellation for a full refund?

Yes, Hotel Zaraya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Zaraya?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Zaraya?

Yes, cats and dogs stay free, with a limit of 1 total and maximum weight of 55 lbs per pet.

Is parking offered on site at Hotel Zaraya?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Zaraya?

You can check in starting at 3 PM. Check-out time is 1:00 PM.

What is there to do at Hotel Zaraya and nearby?

Hotel Zaraya has an outdoor pool and a garden.

Are there restaurants at or near Hotel Zaraya?

Yes, Toro Gallo offers international cuisine.

What's the area around Hotel Zaraya like?

Hotel Zaraya is a short 7-minute walk from Ventura Plaza Commercial Center and 13 minutes' walk from General Santander Stadium.

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Reviews

Hotel Zaraya Reviews

9.2

Wonderful

9.2

Cleanliness

8.6

Location

9.2

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was delicious and a great selection was offered every morning. (4 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

Great hotel, with great staff. Centrally located near commercial area. Breakfast is great (your choice of eggs with toast, fruit, coffee. Pool is clean and cold.
Verified review

8/10 Very good

Good experience

Nice clean hotel with friendly people. I would recommend it.
Verified review

10/10 Exceptional

We had an excellent 3 night stay and extended our stay longer due to extenuating circumstances. The staff were pleasant and helpful. The hotel has quaint colonial architecture, is maintained and kept very clean. It is located on a safe street, close to the central commercial district, with restaurants and vendors - the Ventura mall is only 3 blocks away. An excellent breakfast of eggs, etc was included every morning. The restaurant is open for supper until 7pm with a nice menu selection. The pool area is plain but cleaned everyday and the pol makes for a very refreshing dip. Our room on the 3rd floor had a queen bed, desk, chair, shelves, closet, and balcony over the street compete with table and chairs. The hotel has secure parking within there gated courtyard. There are only a couple of draw backs: mattress was thin and hard ( could feel the frame underneath, no elevator, and only one towel person per day - no extra towel for use at the pool.
Verified review

10/10 Exceptional

everything was great
Verified review

10/10 Exceptional

Excelente
Verified review

10/10 Exceptional

The hotel has a
Verified review

10/10 Exceptional

My sisters love this hotel.
Verified review

10/10 Exceptional

Great staff, clean rooms, centrally located on a safe well lit street, close to markets, great food at breakfast and in the restaurant the rest of the day. Only down side, no elevator, the lobby is not air conditioned, beds are hard, and hot water is not always available.
Breakfast
Pool
Verified review

8/10 Very good

Clean
Verified review

10/10 Exceptional

My sisters used this hotel every time they go to Cucuta. They always have a great time there and always talk about how fabulous the staff are with them.
Verified review

10/10 Exceptional

Very very nice

Very good hotel, clean, excellent service... it was a 3-day stay, very peaceful and safe, I would always come back. I'm already part of the Hotel Zaraya family... good food... and first-class service... Danny Legro
Verified review

10/10 Exceptional

It has been always a very good place to stay
Verified review

8/10 Very good

Basico y paee re a paso de negocio
Verified review

8/10 Very good

Todo muy limpio
Verified review

10/10 Exceptional

Cúcuta es una ciudad que sorprende… y eso afecta también a este alojamiento enclavado en su corazón. Un hotel sencillo, pero coqueto, limpio, personal amable… en fin, un bonito hotel…
Verified review

8/10 Very good

Habitación amplia
Verified review

10/10 Exceptional

Excelente
Verified review

10/10 Exceptional

La habitación impecable, el desayuno que viene acompañado con la habitación sabroso y la atención del personal muy buena
Verified review

2/10 Poor

Mal servicio no cuenta ni con papel higiénico, colchones viejos , no es cómodo.
Verified review

10/10 Exceptional

Deben extender la hora de desayuno
Verified review

10/10 Exceptional

Todo estuvo bien rápido ya esperaban mi presencia
Verified review

10/10 Exceptional

Si quieres algo BBB este es el lugar un icono de Cúcuta
Verified review

8/10 Very good

Estadia en Hotel Zaraya, buena atención,

Bueno estuvo satisfectorio lo que nos falto fue algo de comunicación, no sabiamos que podiamos pedir agua para tomar en las habitaciones, solo consumiamos en la noche y dia las que estaban en los cuartos, el cuarto que nos toco el baño esta mal edificicado, no se que tipo de arquitecto pudo idear esto?
Verified review

10/10 Exceptional

Excelente

Excelente como siempre muy atentos
Verified review

2/10 Poor

Una mala experiencia en este hotel..