The staff was friendly and welcoming throughout our stay, and the buffet was decent. Unfortunately, our overall experience with the room was disappointing. We had reserved a room with a queen bed but were given a room with what appeared to be a full-size bed instead. When we asked if another room with a queen bed was available, we were told there were none and that all rooms have the same size beds. We also asked about switching to a room with two beds, but we were informed there would be an additional daily charge, so we decided to keep the room we had.
Our room did not have the beach view. Instead, the window faced the street. The window was installed so high that the bottom was approximately seven feet from the floor, making it impossible to look outside. We were on the ninth floor, yet we could clearly hear people talking from the ground below. We also noticed that one of the windows was stuck open and could not be closed. The room itself showed significant signs of wear. The entrance door would not open fully because it dragged on the floor and had to be pushed forcefully to open completely. The furniture was old and worn, and the bed frame had clearly been broken in half at some point and repaired with a piece of wood screwed into the center for support, which was very noticeable. The bathroom was clean, and I do want to mention that the linens were also clean. However, the light fixture above the shower was dripping water from the ceiling into the shower.
