Rosen Heim HAKUBA

Property class: 3
Hotel with restaurant, near Hakuba Happo-One Ski Area

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At Rosen Heim HAKUBA, you'll be within a 10-minute drive of Hakuba Happo-One Ski Area and Hakuba Iwatake Ski Resort. Guests indulge in massages, then grab a bite to eat at the restaurant. Other features include a bar/lounge, an outdoor tennis court, and a sauna.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Onsen
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Twin Room

A hotel room with two beds, a TV, a desk with a lamp, and a telephone.

Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Triple Room

A hotel room with three beds, a television, a desk, and a window with curtains.

Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

A hotel room with two beds, a sofa, a television, and a desk.

Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for Single Room

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Single Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Twin Room

A hotel room with two beds, a nightstand with a lamp, a window with curtains, and a view of mountains.

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Triple Room

A hotel room with two beds, a TV, a desk with a lamp, and a telephone.

Superior Triple Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Quadruple Room

A hotel room with three beds, a sofa, a TV, and a window with curtains.

Superior Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 4 Large Twin Beds

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About the neighborhood

Map
3750 Happo Hokujo, Hakuba, Nagano, 399-9301

What's nearby

  • Hakuba Ski Jumping Stadium - 1 min walk - 0.0 km
  • Hakuba Happo-One Ski Area - 3 min walk - 0.3 km
  • Happo-one Adam Gondola - 7 min walk - 0.7 km
  • Hakuba Olympic Museum - 10 min walk - 0.9 km
  • Happo One Sakka Ski Lift - 5 min drive - 2.4 km

Getting around

  • Shinshu - Matsumoto Airport (MMJ) - 103 min drive
  • Chikuni Station - 20 min drive
  • Shinanoomachi Station - 24 min drive
  • Hakuba Station - 27 min walk
  • Free train station pick-up
  • Free train station drop-off
  • Free bus station shuttle

Restaurants

  • ‪蕎麦酒房 膳 ZEN - ‬9 min walk
  • ‪RAMEN BAR Marutama 55 - ‬5 min walk
  • ‪八方飯店 - Happo Hanten - ‬5 min walk
  • ‪Cru Cafe - ‬4 min walk
  • ‪白馬八方 おひょっくり 八方本店 - ‬6 min walk

About this property

Rosen Heim HAKUBA

  • At Rosen Heim HAKUBA, you'll be within a 10-minute drive of Hakuba Happo-One Ski Area and Hakuba Iwatake Ski Resort. Guests indulge in massages, then grab a bite to eat at the restaurant. Other features include a bar/lounge, an outdoor tennis court, and a sauna.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
10:00am

Hotel size

    • 40 rooms

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age: 18
    • Check-out time is 10 AM

Special check-in instructions

    • The front desk is open daily from 7 AM - 10 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • Guests driving to the property should contact this property in advance (e.g., directions)
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (2 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered onsite self parking
    • Electric vehicle charging point on site

Transfers

    • Free train station shuttle from 9:00 AM to 5:00 PM
    • Free bus station shuttle

Other information

    • Designated smoking areas

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Reviews

Rosen Heim HAKUBA Reviews

8.4

Very Good

8.6

Cleanliness

7.6

Location

8.4

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was healthy, varied, and delicious, with many guests enjoying the relaxed atmosphere and buffet options. (10 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Breakfast
Onsen
Room
Location

Reviews

Verified review

8/10 Very good

Staff were very helpful and the rooms were very clean. Good buffet breakfast. Beds nice and firm no saggy middle.
Verified review

8/10 Very good

Room clean staff attentive
Verified review

10/10 Exceptional

Clean tidy hotel with friendly staff. Nice Breakfast and traditional restaurant for evening meal. Fantastic onsen facility. Walk to lifts. Highly recommended.
Verified review

8/10 Very good

Great buffet breakfast, hotel was about a 8-10 min walk to main lift at Happo One and close walk to restaurants and pubs. Onsen on site with sauna which was nice after a long day on the slopes. Rooms were clean, just old and outdated mattresses/appliances/shower. Otherwise I had a great stay
Verified review

8/10 Very good

A good stay. Nice to have hot springs and nice breakfast
Verified review

10/10 Exceptional

Really enjoyable stay. Great onsen. Giid breakfast buffet
Verified review

10/10 Exceptional

Very close to HAPPO-ONE ski lifts; bus stations close by for other hills in the area. Great accommodations, friendly staff, and breakfast buffet was exactly what’s needed for a pre ski meal.
Verified review

8/10 Very good

I was satisfied with breakfast.I could eat relaxed.Onsen was good after skiing.
Verified review

10/10 Exceptional

Lovely Helpful Staff

Staff were wonderful, reasonably easy walk to the ski lift. you can hire gear on site as well as arrange lift tickets. Room was huge and very clean
Verified review

10/10 Exceptional

Well located Happo One Hotel

A flat <5 minute walk to the Nakiyama lifts one way, to a row of Hakuba bars and eateries the other, this hotel was centrally located and a great choice for a ski holiday. The bath area is a highlight if you're into the Japanese bathing culture, with both inside and outside gender-segregated soaking areas. Fun happy hour activities daily were a nice touch (food samples, mochi pounding.)
Verified review

8/10 Very good

Excellent staff. Very clean. Excellent breakfast. Rooms are basic.
Verified review

10/10 Exceptional

Family snow trip

Great family snow hotel in Hakuba. The staff could not be nicer and more helpful. Rooms were comfortable and soaking in the Onsen after a day skiing was a great plus. Nice breakfast in the morning. They arranged a 7 qm shuttle from the hotel for us when a taxi was not available. Definitely would stay again and highly recommended.
Verified review

10/10 Exceptional

One of the less expensive places to stay that I could find. Good value for the price. Helpful, friendly staff - they sorted my ticket for the gondola / lift pass at Tsugaike Kogen, and shuttle bus. Clean (even though a little older). 10 min. walk to Happo-one bus station and dining options. Great breakfast buffet.
Verified review

10/10 Exceptional

Well what a 10 days that was. Fantastic from the moment we stepped into the front door to the moment we were dropped at the bus stop to leave. Excellent position to the lifts at happo one. And don’t miss the Friday night buffet (make sure u book early). The breaks and coffee every morning became my highlight each day. Set the tone for such a great day. And finally the onsen. What a great way to experience the onsen in Japan. Was always clean and super restorative after a day on the slopes. Well done team I definitely hope to be back
Verified review

10/10 Exceptional

Great location, helpful, Onsen, dining
Verified review

10/10 Exceptional

Great location. Close to everything. Staff were very accommodating.
Verified review

8/10 Very good

Very good but transportation in Hakuba is inconvenient have very limited buses. Hotel are far away from Hakuba station
Verified review

10/10 Exceptional

Great
Verified review

6/10 Good

Safe in room was charged 100y every time you used it. Charged 2000y for short lift to the train station when other accommodation we stayed at, it was al part service Even though it was warm & comfortable & close to the ski lifts
Verified review

2/10 Poor

Cicely racist Extremely dated and old-fashioned

I am quite surprised to see the high points on Hotel.com about this hotel, I rarely leave negative reviews, but my experience at this hotel was deeply disappointing and unacceptable. Despite relying on international tourism, the staff displayed a level of unfriendliness and unprofessionalism that was truly shocking. Check-In Experience: From the moment we arrived, the check-in process was unpleasant. The staff was dismissive and unhelpful. When we called for directions, we were simply told to walk 20 minutes from the bus station in the snow with our luggage. Any request for assistance was met with indifference or outright rudeness. Unacceptable Behavior: When I politely requested a pickup service, the owner herself mockingly repeated my request in Japanese. After living in Japan for 25 years, I have never encountered such disrespectful behavior. Ski Equipment & Services: The advertised ski equipment rental was another letdown. The staff seemed annoyed when we inquired about renting gear, and the quality of the equipment was far below standard. It was clear they had no interest in assisting guests. Storage Issues: There was no proper storage for our belongings. I was told to leave my items in a common area, and unfortunately, my charger was taken from my bag. At that point, I didn’t even bother to complain, knowing it would be a waste of time. Carrying our luggage to the ski slopes was extremely inconvenient, but again, the staff showed no concern. Room Quality: The rooms
Verified review

6/10 Good

ビジネスホテル宿泊的なイメージ、とりあえず無難です。
Verified review

10/10 Exceptional

今回ツインのお部屋でとても広く窓から見える景色は最高でした！ アットホームな感じが自分には合ってたので 白馬方面に行く時はまたお世話になろうと思います。
お部屋からの景色
お部屋からの景色
駐車場からの景色
Verified review

8/10 Very good

大浴場が良かったです。
Verified review

10/10 Exceptional

温泉、食事、清潔な部屋 最高のホスタピリティを提供していただけました。サウナに入らなかったのは少し残念かな。でも全く気にならないほど他のサービスが素晴らしかったので大満足です。来年も利用します
Verified review

8/10 Very good

白馬滑雪友善

雖然稍微比較老舊，但是設施維護良好，有完整的滑雪周邊設施包含烘乾設備，鄰近名木山纜車，對於滑雪客非常友善。早餐沒有很花俏奢華，但是營養均衡且沒有過度調味。