Krystal Urban Cancun & Beach Club

Property class: 3.5
Beach hotel with free beach shuttle, near Plaza Las Americas

Choose dates to view prices

When you stay at Krystal Urban Cancun & Beach Club, you'll be within a 10-minute drive of Plaza Las Americas and Ultramar Ferry Puerto Juárez. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include an outdoor pool, a poolside bar, and a beach shuttle. The location and nearby shopping get good marks from fellow travelers.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking available
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $62
$79 total
includes taxes & fees
Nov 22 - Nov 23

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

A hotel room with a large bed, a nightstand, a desk, a ceiling fan, a TV, and a balcony with curtains.

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

A hotel room with two beds, a ceiling fan, a TV, and a balcony with a view.

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Room

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(59 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

A hotel room with a large bed, a TV mounted on the wall, a balcony with a chair, and a view of the city.

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

A hotel room with a bed, desk, chair, and a view of the city through large windows.

Krazy King Non Refundable (Free Beach Club Access)

8.2 out of 10
Very good
(26 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500

What's nearby

  • Cancun Bullfight ring - 2 min walk - 0.2 km
  • Plaza Las Americas - 3 min walk - 0.3 km
  • Royal Yak Casino and Sports Book - 13 min walk - 1.1 km
  • Dubai Palace Casino - 14 min walk - 1.2 km
  • Las Palapas Park - 19 min walk - 1.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive
  • Tulum Intl. Airport (TQO) - 145 min drive
  • Free beach shuttle

Restaurants

  • ‪Olive Garden - ‬5 min walk
  • ‪La Barbacoa de la Tulum - ‬1 min walk
  • ‪7x7 Jugos, Tacos y Licuados - ‬5 min walk
  • ‪El Principio - ‬4 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk

About this property

Krystal Urban Cancun & Beach Club

  • When you stay at Krystal Urban Cancun & Beach Club, you'll be within a 10-minute drive of Plaza Las Americas and Ultramar Ferry Puerto Juárez. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include an outdoor pool, a poolside bar, and a beach shuttle. The location and nearby shopping get good marks from fellow travelers.

At a glance

Hotel size

    • 246 rooms
    • Arranged over 16 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas

Parking

    • Secured uncovered onsite self parking (MXN 30 per day)
    • Wheelchair-accessible parking on site

Offsite

    • Free beach shuttle

Other information

    • Smoke-free property

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Reviews

Krystal Urban Cancun & Beach Club Reviews

8.2

Very Good

8.2

Cleanliness

7.6

Amenities

8.0

Staff & service

7.8

Property conditions & facilities

Popular mentions

Room
Service staff
Location
Restaurant
Breakfast
Lobby
View
Food
Shopping malls
Bed

Reviews

Verified review

10/10 Exceptional

Location was wonderful. Customer services was great . They were very welcoming. Surrounding area was also a great perk . There’s a lot of restaurants and shopping . Overall this was a great location . Very clean .
Verified review

4/10 Fair

The location is great, close to everything. Definitely the hotel need major maintenance.
Verified review

10/10 Exceptional

Clean, great staff and good food.
Verified review

8/10 Very good

Room was serviced as requested and staff was very happy and helpful. Staff assisted in moving luggage, open and closing doors and always pleasantly greeting us upon arrival and departure every day. When needed someone was always available for translation with receptive pleasantness
Verified review

10/10 Exceptional

Breakfast was good, they offered a lot of options. Clean rooms and restrooms. Parking was secured.
Verified review

8/10 Very good

Staff was very friendly and the facility is located in a great location that is close to everything. I would recommend!
Verified review

8/10 Very good

Cleaners coming every day and immediately resolving any issues
Verified review

8/10 Very good

The hotel was really clean! Staff was really friendly and very knowledgeable on things to do in the city. It’s located right next door to the mall and a lot of little restaurants
Verified review

8/10 Very good

Very nice hotel, excellent staff. But could use more hot water, 2 mornings of our stay had cold shower!
Verified review

8/10 Very good

Room was clean and the views was amazing! Affordable also. Definitely recommend
Verified review

10/10 Exceptional

Very happy with our stay here!! The staff was attentive and friendly. They were very polite and helpful. The beach club was very nice and we had a lot of fun there! The room was clean and the view was beautiful. I would definitely come and stay here again!
Verified review

8/10 Very good

Access to beach club is a great perk. Breakfast buffet was complete. Location is convenient for visiting downtown.
Verified review

10/10 Exceptional

The room service was excellent, the staff (ladys) went above and beyond trying to fulfill our needs daily. Breakfast was fresh, good choices and they had a cook who would delite you with any order. Also, the restaurant service was outstanding, we tried it in different occasions and the chef was very pleased and pleasant at all times
Verified review

10/10 Exceptional

Great view.
Verified review

8/10 Very good

Breakfast was pretty pricey for a very okay buffet but Cancún is Cancún. Rooms fine, big and bright. Very pleasant cleaning staff. Was there for the Hyrox at the Malecon, if you’re going for that it’s perfect location.
Verified review

10/10 Exceptional

great very clean
Verified review

10/10 Exceptional

Staffs are so friendly
Verified review

10/10 Exceptional

Staff was attentive, had a little problem with the room which was taken care of asap. Room was clean and nice.
Verified review

6/10 Good

You get what you pay for. This property needs to be renovated and cleaned. The staff was very nice.
Verified review

10/10 Exceptional

Balcony has a nice view of the city and ocean. The access to the beach club and proximity to the mall for shopping were the main reasons for selecting the Krystal Urban Cancun.
Verified review

10/10 Exceptional

Staff at front desk was super helpful. Spoke English very well. Wish I knew her name. And the room was nice with balcony. We had the PH so view was amazing.
Verified review

8/10 Very good

Great location, very nice hotel and great staff. But, honestly, their bedding really needs to be updated and I told them this: the mattress was hard as a rock and seemed old. But the rain head shower in the bathroom was amazing and all else was good. In spite of the above I would probably stay again.
Verified review

10/10 Exceptional

This hotel had absolutely the friendliest staff, we arrived late, spring break and needed a room. They were so helpful and we were able to get in for the one night. The place was very clean very modern. The only drawback was no furniture on the patio. So we had a great view but had to stand to enjoy it. We arrived after 10 so not a lot of food options, there was a small restaurant just up the street it was amazing I highly recommend. Pic added Parking was also easy and free. As well there are convenience stores close by for snacks and drinks.
Verified review

10/10 Exceptional

All good! great location, nice terrace on room, nice view, clean, breakfast could be better but that's fine, well sorted and clean, dinners are great
Verified review

10/10 Exceptional

Great ocean view on the 12th floor, the room was clean, the staff was nice; it has a great location very near Las Americas Mall, many restaurants and stores. But the Beach Club is VERY LIMITED, there are only 2 times slots to get on the shuttle, it was already full when checked in, so we took our own Uber to the other Krystal property. You only get one day pass if you are spending 2 nights. The other property was very crowded by the pool.