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Four Points By Sheraton Cuenca

3.5 star property
Pet-friendly Cuenca hotel with restaurant, connected to the convention center

Choose dates to view prices

Immerse yourself in the heart of Cuenca at Four Points By Sheraton Cuenca, where warm hospitality meets modern comfort. Savor local flavors with breakfast on site and unwind in the sauna or steam room, then take a refreshing dip in the pool.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pet friendly
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Free airport shuttle
  • Health club
  • Sauna
  • Steam room
  • Hot tub
  • 24-hour room service
  • 24-hour business center
  • Business center
  • Meeting rooms
  • Terrace

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
The current price is $90
$98 total
Jun 7 - Jun 8

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(35 reviews)
  • Mountain view
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds | In-room safe, desk, blackout drapes, soundproofing

Classic Room, 2 Queen Beds

8.6 out of 10
Excellent
(21 reviews)
  • Mountain view
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

A modern hotel room with a large bed, bedside tables, a desk, and a television.

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Classic King Guest Room With 1 King Bed

  • Sleeps 2

One-Bedroom Junior King Suite

  • Sleeps 2

Classic Double, Guest room, 2 Queen

  • Sleeps 4

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8.6 out of 10, Excellent, 480 reviews
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About the neighborhood

Map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169

What's nearby

  • Mall del Rio - 1 min walk - 0.1 km
  • Mirador de Turi - 13 min walk - 1.0 km
  • Museum of Metals - 20 min walk - 1.6 km
  • Cuenca Botanical Garden - 4 min drive - 3.4 km
  • Alejandro Serrano Aguilar Stadium - 9 min drive - 2.7 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 19 min drive
  • 14n - Antonio Borrero Station - 18 min drive
  • Luis Cordero (Hermano Miguel) Station - 18 min drive
  • Free airport shuttle

Restaurants

  • ‪Mocagi - San - ‬2 min drive
  • ‪Anubis Restaurant - ‬17 min walk
  • ‪Pizza Hut Express - ‬4 min walk
  • ‪Burger King - ‬5 min walk
  • ‪flora caffe - ‬18 min walk

About this property

Four Points By Sheraton Cuenca

Enjoy your visit to Cuenca with a stay at Four Points By Sheraton Cuenca. After getting a workout at the health club, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A free airport shuttle, a hot tub, and a sauna are other highlights. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 120 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in available
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 40 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Free airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 2017
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • Swimming pool
  • Hot tub
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 44
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Toilet grab bar height (inches): 24
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations

Special features

Dining

Onsite venue - This buffet restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

Renovations and closures

The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Children & extra beds

  • Rollaway beds are available for USD 30.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 30 per pet, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Four Points Sheraton Cuenca Hotel

Four Points Sheraton Cuenca

Four Points By Sheraton Cuenca Hotel

Four Points By Sheraton Cuenca Cuenca

Four Points By Sheraton Cuenca Hotel Cuenca

Frequently asked questions

Does Four Points By Sheraton Cuenca offer free cancellation for a full refund?

Yes, Four Points By Sheraton Cuenca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Points By Sheraton Cuenca?

Yes, there's a pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Four Points By Sheraton Cuenca?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 40 lbs per pet. There's a charge of USD 30 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Four Points By Sheraton Cuenca?

Yes, there's free self parking.

Is airport shuttle service offered by Four Points By Sheraton Cuenca?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at Four Points By Sheraton Cuenca?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in is available.

What is there to do at Four Points By Sheraton Cuenca and nearby?

Four Points By Sheraton Cuenca has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Four Points By Sheraton Cuenca?

Yes, there's an onsite restaurant that offers Latin American cuisine.

What's the area around Four Points By Sheraton Cuenca like?

Four Points By Sheraton Cuenca is a short 1-minute walk from Mall del Rio and 17 minutes' walk from Mirador de Turi.

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Reviews

Four Points By Sheraton Cuenca Reviews

9.0

Wonderful

9.6

Cleanliness

9.0

Location

9.2

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was delicious and had many different options. (8 reviews)
  • The pool has excellent views of the city and is great for kids. (5 reviews)
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From real guest reviews summarized by AI.

Popular mentions

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Restaurant

Reviews

Verified

10/10 Exceptional

Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great.
Anthony, 2-night trip
Verified

10/10 Exceptional

The place was perfect clean and the the staff very kind
Diana Patricia Asmal, 13-night trip
Verified

10/10 Exceptional

Good stay for family trips
Walter, 2-night trip
Verified

10/10 Exceptional

Great staff and close to everything.
Donald, 5-night trip
Verified

10/10 Exceptional

Location and staff
Fernando, 2-night trip
Verified

10/10 Exceptional

Excellent Hotel in Cuenca City. Attentive Staff, Excellent restaurant and breakfast, large room, nice bed and shower.
Edmundo Jordão da Silva Vargas, 1-night trip
Verified

10/10 Exceptional

Very close to the mall and the breakfast was absolutely amazing
Steve, 1-night trip
Verified

10/10 Exceptional

So great, good location and excellent staff
RAFAEL, 2-night trip
Verified

10/10 Exceptional

Good location, friendly, courteous staff. Nice , comfortable accommodations and immenities.
Joe, 7-night trip
Verified

10/10 Exceptional

Great stay

Great clean hotel. Superb service, convenient access to Mall del Rio. Excellent breakfast.
Lorena, 3-night trip
Verified

8/10 Very good

Rooms are very comfortable and in good condition. Staff is very helpful.
javier, 2-night trip
Verified

10/10 Exceptional

Very safe nice people
Matilde, 10-night trip
Verified

10/10 Exceptional

I have stayed in many hotels and yours is one of the best ones. The room is big. It was clean very comfortable bed. Room service was excellent. Your staff was very friendly and had an answer for all my questions with the more behind the hotel. Excellent location we did not use the pool Cause we were limited in time but overall I hope to be back very soon. Thank you very much for a good time.
Raul, 4-night trip
Verified

10/10 Exceptional

Nice hotel with good views of the city. Clean
Nidia, 3-night trip
Verified

10/10 Exceptional

Wonderful front desk and bar staff. They could not have been more pleasant or helpful.
John, 1-night trip
Verified

8/10 Very good

Room was great, pool was on maintenance during my stay, check out was a little weird but can’t complain
Silvio, 2-night trip
Verified

10/10 Exceptional

THE STAFF WAS PROFESSIONAL.
LEONARD, 5-night trip
Verified

6/10 Good

I went the weekend of Good Friday. Not a good idea since there were too many kids. We didn’t even get to use the pool 🙄 but overall it’s a nice place.
Lourdes, 2-night trip
Verified

10/10 Exceptional

Great hotel and staff
Daniela, 2-night trip
Verified

2/10 Poor

Staff, pool, buffet, internet
Maria Eufemia, 1-night trip
Verified

10/10 Exceptional

great housekeeping food
cesar, 14-night trip
Verified

10/10 Exceptional

Hotel is great , pool service is great and have amazing view of Cuenca
Mike, 1-night trip
Verified

10/10 Exceptional

Very good hotel
Luis, 1-night trip
Verified

10/10 Exceptional

Super!
MOISES, 3-night trip
Verified

10/10 Exceptional

Excellent location! Great staff! Beautiful City…
Rita, 2-night trip