2/10 Poor
Oct 10, 2016
Dishonest, not as described
I booked a room with specific beds, and a kitchenette. It was supposed to be a one bedroom apartment. I paid in advance. When I arrived to check in I told the gentleman there were only four of us as the fifth person couldn't join. He immediately changed is to a different hotel and said they were overbooked. I said that would be fine as long as it had the same beds and was the same what I had already paid for. He guaranteed it was. He walked us to a hotel for check in, didn't offer to help carry anything either. He left. We checked in with the hotel and we're given a room without a kitchenette and beds requiring us to share a bed. Not what i paid for. When I went to the desk she said I didn't book with her but with the gentleman so I must speak to him. So I called and was told there is nothing they can do. Do not ever book with this dishonest company. It is very odd to book with them and then be put in a hotel and to check in with them. I was booking what was listed as an apartment. The entire thing was odd. I felt that since there weren't five of us he purposely put us in something smaller. And it didn't have a kitchenette. The hotel doesn't have any rooms with kitchenettes so he knew he was lying.
Jennifer
