The Carmen Hotel

Property class: 4
Naga hotel with outdoor pool and restaurant

Choose dates to view prices

Take in the views from the rooftop terrace when you stay at The Carmen Hotel. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. An outdoor pool, a free airport shuttle, and a fitness center are other features.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room

Room

Superior Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room

Room

Deluxe Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Room

Suite

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

A modern lobby with sofas, a reception desk, and a large plant.
UMA Hotel and Residences
Naga
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 124 reviews
The price is $66
$74 total
includes taxes & fees
Oct 25 - Oct 26
UMA Hotel and Residences
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Penafrancia Avenue, Naga, Bicol, 4400

What's nearby

  • Naga Metropolitan Cathedral - 2 min walk - 0.2 km
  • SM City Naga - 10 min walk - 0.9 km
  • Basilica of Our Lady of Penafrancia - 2 min drive - 1.5 km
  • Robinsons Place Naga - 3 min drive - 2.2 km
  • Panicuason Hot Spring Resort - 34 min drive - 20.8 km

Getting around

  • Naga (WNP) - 30 min drive
  • Burabod Flag Station Station - 34 min drive
  • Mambulo Viejo Station - 47 min drive
  • Free airport shuttle

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Andok's - ‬2 min walk
  • ‪Cely's Eatery - ‬3 min walk
  • ‪Narra Cafe - ‬3 min walk
  • ‪Bigg's Diner - ‬4 min walk

About this property

The Carmen Hotel

  • Take in the views from the rooftop terrace when you stay at The Carmen Hotel. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. An outdoor pool, a free airport shuttle, and a fitness center are other features.

At a glance

Hotel size

    • 45 rooms

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 9:00 AM - 8:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property offers airport shuttle pickup service from Naga Airport (WNP) only. Guests must contact this property at least 2 days in advance to arrange transfers.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered onsite self parking
    • Onsite parking limited

Transfers

    • Free airport shuttle from 5:00 AM to 4:30 PM*

Other information

    • Designated smoking areas

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

The Carmen Hotel Reviews

8.4

Very Good

8.4

Cleanliness

8.0

Location

8.6

Staff & service

8.0

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Hotel was very clean & has very courteous staff. Good food too!
Verified review

10/10 Exceptional

Strong water pressure in the bathroom.
Verified review

8/10 Very good

pricey

The hotel prices is too expensive. You can can a better hotel at a lesser price.
Verified review

8/10 Very good

Der Lack ist ab

Wir waren zwecks Familienbesuch nun das dritte Jahr in Folge in diesem Hotel und am ersten Eindruck hat sich nichts geändert: Lage und Service sind top, aber der Zustand wird aufgrund der bescheidenen Bausubstanz leider nicht besser. Dabei wäre schon mit kleinen Maßnahmen große Wirkung zu erzielen: Hier und da ein paar Striemen an den Wänden übermalen, Silikonfugen im Bad austauschen usw. Auch für den Austausch von Handtüchern und Bettwäsche wäre es höchste Zeit - denn die sind mittlerweile eher grau als weiß. Mit der Sauberkeit waren wir dieses Jahr erstmals nicht zufrieden, vor allem im Kleiderschrank und im Schrank unter dem Waschbecken war es echt dreckig. Nicht zuletzt mangels Alternativen werden wir dieses Hotel aber wohl trotzdem wieder buchen, zumal bereits mit ersten Renovierungsmaßnahmen begonnen wurde und wir hoffen, dass es damit wieder bergauf geht.
Verified review

10/10 Exceptional

NEARBY CHURCH
Verified review

10/10 Exceptional

Aircon was noisy
Verified review

8/10 Very good

I will stay there again

Its a good hotel and young staff
Verified review

6/10 Good

No Second Time

I will start with - PROS: Very good and satisfactory service from Joanne, front desk staff, restaurant staff, security, concierge and shuttle driver. Room was spacious and the location was central to everything. CONS: Breakfast was mediocre, lack in variety and repeatitive and no western food selection. Room cleanliness - not properly cleaned. I don't like the idea of itemising what I needed done in the room on a daily basis. Although, after 2 days, I was finally given a door sign, the bathroom toiletries, toilet paper, towels and mats were changed/replenished and bins emptied. But, not once was the bathroom floor mopped, dirt/mold growing in the bathroom tiles grout, nor the toilet cleaned in the time of my stay. Dirt from under the bed and chaise lounge and dust from the previous occupants were noticeable on the countertop, desk, bedside and fridge that showed smudges and residue marks. Doors are paper-thin and any sounds from people talking in the hallway to children screaming and rooms being serviced with the doors being shut loudly were unacceptable. Quilts should be shaken to stop it from bunching, which were never done. OJT should be trained and shown the correct and proper way of maintaining hotel rooms. Last, but not the least, the so-called free-wifi is almost not accessible/very-very slow in the room. I expected better from The Carmen Hotel from the hotel reviews and I believed that it all comes down to management.
Verified review

8/10 Very good

Good service
Verified review

4/10 Fair

Room for Improvement

We complained about a choked shower drain on our first day but nobody came to check. When we arrived late in the evening, we found out that the room was not made up and the drain was still choked. I have to personally report our concern to the lobby staff. The restaurant staff was slow in refilling food during breakfast.
Verified review

6/10 Good

Comfortable City hotel

The hotel was nicer and bigger in the photos than the actual. The Room was quite spacious.. The breakfast was great, Service was good.
Verified review

10/10 Exceptional

Great location! Superb, helpful staff!
Verified review

8/10 Very good

International standard

Stayed with my friends for a night and we had so much fun. The pool is quite small but it's very accommodating to ease the hot weather. Breakfast is served with classic Filipino dishes. The staff are very friendly and welcoming. Will definitely recommend this hotel to those who can go over the budget.
Verified review

10/10 Exceptional

Smell of freshness
Verified review

4/10 Fair

The spaciousness of the suite room was bad Ants gather when they put a cake in the room There is no bathtub Staff response is good
Verified review

6/10 Good

I have to wait to check in coz they told me I did not have a reservation,until they get in touch with u. Bathroom was not clean for the next occupant as revealed by the yellowish towel and unclean one in the floor..
Verified review

8/10 Very good

Should have more complimentary bottled water available for the guest.
Verified review

8/10 Very good

Excellent facility but needs attention in details

The hotel is brand new however my room looked unfinished with caulking and paint smudged like the worker forgot to clean up after he’s done, there are scratches on the counter doors and cabinets that distract from the perfection of a new and beautiful hotel and the door location of the closet is blocked by the bed, also poor communication of timely information by unfailingly polite and charming staff but fails to deliver efficient service
Verified review

10/10 Exceptional

Staff are very kind, courteous and helpful. Can’t ask for more. So come and visit Carmen.
Verified review

10/10 Exceptional

Great hotel. Very friendly staff. Our room was very nice and comfy. Very clean. Great breakfast too.
Verified review

10/10 Exceptional

Hyvä hotelli hyvällä paikalla. Siivoojat ovat liian aktiivisia vaihtamaan petivaatteet ja pyyhkeet.
Verified review

10/10 Exceptional

Nice hotel in Naga city

The hotel is located a 5 minutes walk from the center of Naga and the staf is friendly and professional. To be located in the city it’s still quiet. The pool is nice and make it to a nice hotel for children. Breakfast was nice and they made egg dishes to your wish
Verified review

10/10 Exceptional

Nice boutique hotel approximately in the middle of Naga City. The in house restaurant Baba’s is excellent featuring Bicol dishes for a reasonable price. Staff in every department was outstanding. Stayed ten days. I wish I would have checked in a couple weeks earlier.
Verified review

4/10 Fair

Last year stay was better than this time around , i have to wait an hour to get check in on my first day and i have call to everyday to for housekeeping becouse my room does not have the sign if you want housekeeping or not, i ask twice to front desk about it and still did not give it. There was almost everyday unnecessary knocking of my door either another guest mistaken of my room or a service that i did not call for and for my whole stay there i never got the do not disturb sign that i ask twice.
Verified review

8/10 Very good

A nice hotel in Naga

A Nice hotel in center og Naga, with freindly straff and the room was clean and good size