Casa Gem B&B

Property class: 3.5
Family-friendly B&B with outdoor pool, near Playacar Golf Club

Choose dates to view prices

At Casa Gem B&B, you'll be within a 10-minute drive of Xcaret Eco Theme Park and Playa del Carmen Maritime Terminal. You can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, facials, or reflexology. An outdoor pool, a snack bar/deli, and a terrace are other highlights.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Beach towels
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • In-room childcare
  • Airport drop-off service
  • Area shuttle
  • Beach shuttle
  • Theme park shuttle

Feel at home (6)

  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Private bathroom
  • Separate bedroom
  • Separate sitting area
  • Television
The current price is $51
$65 total
includes taxes & fees
Oct 18 - Oct 19

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Luxury Room, 1 King Bed, Private Bathroom, Pool View

A hotel room with a bed, bedside tables, an air conditioning unit, and pendant lights.

Luxury Room, 1 King Bed, Private Bathroom, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside

A hotel room with a bed, a nightstand with a lamp, a ceiling fan, wall-mounted decor, and a TV.

Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds with Terrace and Kitchenette

A hotel room with two beds, a nightstand with a lamp, and a painting on the wall.

Junior Suite, Multiple Beds with Terrace and Kitchenette

  • Resort view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Comfort Double or Twin Room, Ensuite, Poolside

A bedroom with a large bed, two bedside tables with lamps, a ceiling fan, and a stone wall.

Comfort Double or Twin Room, Ensuite, Poolside

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Map
Av Diagonal 80 Sur Lte 17, Mz 6 Col Ejido Sur, Playa del Carmen, QROO, 77712

What's nearby

  • Centro Maya Shopping Center - 11 min walk - 1.0 km
  • Xplor Theme Park - 5 min drive - 4.9 km
  • Playacar Golf Club - 8 min drive - 5.3 km
  • Playa del Carmen Main Beach - 8 min drive - 5.3 km
  • Xcaret Eco Theme Park - 10 min drive - 7.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive
  • Cozumel Intl. Airport (CZM) - 13.3 miles/21.4 km
  • Airport drop-off service
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬13 min walk
  • ‪Pietro - ‬11 min walk
  • ‪Maria Bonita - ‬4 min drive
  • ‪Tequila Bar - ‬4 min drive
  • ‪La Ruta Del Sabor - ‬10 min walk

About this property

Casa Gem B&B

  • At Casa Gem B&B, you'll be within a 10-minute drive of Xcaret Eco Theme Park and Playa del Carmen Maritime Terminal. You can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, facials, or reflexology. An outdoor pool, a snack bar/deli, and a terrace are other highlights.

At a glance

Hotel size

    • 3 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 1:00 PM
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the cruise terminal, ferry terminal, airport, and bus station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
    • Guests driving to the property should contact this property in advance (e.g., directions)
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children may not be eligible for complimentary breakfast
    • Babysitting*

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site

Transfers

    • Airport drop off on request(available 24 hours)*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
    • Bus station shuttle*

Offsite

    • Area shuttle within 60 kilometers*
    • Beach shuttle*
    • Shopping center shuttle*
    • Casino shuttle*
    • Theme park shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 8 AM–10:00 AM
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Childcare in room (surcharge)
  • Children's games
  • Art supplies
  • Children's books

What to do

  • Beach shuttle (surcharge)
  • Helicopter/airplane tours
  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Cave exploring nearby
  • Horse riding nearby
  • Skydiving nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Beach towels
  • Golf cart on site
  • Golf clubs on site

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Mosquito nets
  • Adjacent to a golf course
  • An outdoor pool
  • Spa services

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Front entrance ramp
  • Closed captioned TV
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 32-inch LED TV

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Espresso maker
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Travel crib

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Champagne service

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including reflexology.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 1890 per vehicle. Maximum occupancy 3
  • Cruise ship terminal shuttle, ferry terminal shuttle, and bus station shuttle service is offered for an extra charge
  • Area shuttle service to the beach, casino, shopping center, and theme park is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Cribs/infant beds are available for MXN 600 per stay

Pets

  • Service animals exempt from fees

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard

Cashless transactions are available.

Property Registration Number 008-007-006785

Also known as

Casa Gem B&B Playa del Carmen

Casa Gem Playa del Carmen

Casa Gem

Casa Gem B&B Bed & breakfast

Casa Gem B&B Playa del Carmen

Casa Gem B&B Bed & breakfast Playa del Carmen

Frequently asked questions

Does Casa Gem B&B offer free cancellation for a full refund?

Yes, Casa Gem B&B does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Casa Gem B&B?

Yes, there's an outdoor pool.

Are pets allowed at Casa Gem B&B?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Casa Gem B&B?

Yes, there's free self parking.

Is airport shuttle service offered by Casa Gem B&B?

Yes, a shuttle from the hotel to the airport is available. The charge is MXN 1890 per vehicle.

What are the check-in and check-out times at Casa Gem B&B?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 1:00 PM. Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at Casa Gem B&B?

No, this bed & breakfast doesn't have a casino, but Riviera Gran Casino (5-min drive) is nearby.

What is there to do at Casa Gem B&B and nearby?

Have fun with activities like cycling, horseback riding, and mountain climbing, and practice your swing at the nearby golf course. Additional recreation onsite includes helicopter/airplane tours. Enjoy a swim in the outdoor pool or use the bed & breakfast's other amenities, which include spa services and a picnic area. Casa Gem B&B also has a garden.

What's the area around Casa Gem B&B like?

Casa Gem B&B is located a short 11-minute walk from Centro Maya Shopping Center.

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Reviews

Casa Gem B&B Reviews

10

Exceptional

10

Cleanliness

8.6

Location

10

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfasts were delicious and freshly prepared, made to order and plentiful. (10 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Breakfast
Transportation
Room
Airport
Family friendly

Reviews

Verified review

10/10 Exceptional

Always a very good stay in Playa Del Carmen

Always a very good stay in Playa Del Carmen. The hosts are the best as are all the accommodations, breakfasts, area, and transportation when needed. Enjoy !
Verified review

10/10 Exceptional

Difficult to find because google is terrible but the property is nice and clean, and the breakfast was good. The owners were very friendly.
Verified review

10/10 Exceptional

Private, secluded, comfy. Small private pool and great breakfast. Lovely owners. 😍 would stay again
Verified review

10/10 Exceptional

These are the kindest most helpful people! They took care of us from landing at the Cancun airport to taking us to the ferry at the end of our stay. Loved our stay
Verified review

10/10 Exceptional

A nice quiet spot with great welcoming hosts. The cat was also pet of the welcoming committee.
Verified review

10/10 Exceptional

We had a great stay for a couple of nights at Casa Gem, and it is a gem! Nicely appointed with everything you need. Spacious and very clean. Breakfast was so good to start the day. We enjoyed the tranquility of Casa Gem.
Verified review

10/10 Exceptional

Such a lovely cozy property with kind owners/staff. Campus cat very friendly and we loved to pet her on the way to the room. Very secure. Close to main road for easy access to local shops/restaurants/parks. Supermarket around the corner for cheaper options. We truly enjoyed our stay!
Verified review

10/10 Exceptional

This propierty is situated on a very quite area felt very safe, About 10 minutes walking distance from a big grocery store, no restaurant close by, but owners offered transportations to restaurants. Owners live in the property. Will recommend property if you are looking for a relax quite area
Verified review

10/10 Exceptional

Super good!
Verified review

10/10 Exceptional

Good, they were very flexible to accomdate your preferences.
Verified review

10/10 Exceptional

Great, quiet place

The place is a real gem, run by really nice people. Great breakfast, rooms are beautiful and new, they have many facilities. I would recommend this place to people who want to be near the parks (xplore/xcaret), though its not so close to the fifth avenue (about 15 mins walking, 5 mins driving). Its quiet, clean and comfortable.
Verified review

10/10 Exceptional

Very nice property, hospitality and relaxing stay

we really enjoy the area and also the wonderful facilities and couple who own the property. Serafim is very helpful as is his wife Itzel. We recommend staying here for a relaxing and fun stay in Playa Del Carmen. A special thanks for their rides to and from Cancun. That really starts and ends the trip in the best way.
Verified review

10/10 Exceptional

The manager and their team went above and beyond to make sure our stay was perfect! They are very courteous and made us feel very welcomed. Their breakfasts are delicious and their rooms are extremely clean; they have the amenities as shown on the website. My family and I are defintively planning on coming back to Playa del Carmen and staying with them again. Thanks SO MUCH Casa Gem B&B!!!
Verified review

8/10 Very good

Cute B&B

This B&B was fine to shower and rest our heads during a one night stay before heading to the airport in Cancun. Our bathroom was excellent with plenty of hot water and pressure. Breakfast was made to order and also lovely. The staff were attentive and professional. On the downside, the property and pool looked a little worn and the neighborhood did not seem the safest. All of the properties in this neighborhood have electrified walls and security cameras pointed at the street to keep out burglars and the host insisted that we park in front of the cameras. Our small room was very comfortable although the second bed was quite small for our two children. Also a heads up that Google maps may try to take you down a dirt track to get there, you must enter from the main highway by the Chinese restaurant - we circled a bit trying to find it. Overall, I wasn't unhappy with the stay but if I was heading back to Playa del Carmen I probably would seek a bigger room for our family.
Verified review

10/10 Exceptional

Quarto amplo, confortável e limpo. Café da manhã muito gostoso e fomos muito bem revepcionados.
Verified review

10/10 Exceptional

Muy bueno
Verified review

10/10 Exceptional

Wir haben als Familie im Casa Gem BnB übernachtet und waren super zufrieden. Die Gastgeberin und Ihre Familie haben alles dafür getan, das wir uns wie Zuhause und wohl gefühlt haben. Das Frühstück wurde jeden Morgen frisch zubereitet und war auch ausreichend. Bei Fragen und Wünschen wurde uns immer sofort von der Gastgeberin geholfen-selbst wenn es mal eine private Angelegenheit gab bezüglich eines Ausflugs wurde uns sofort geholfen und haben Tipps für den nächsten Ausflug bekommen. Einen Parkplatz hatten wir auch direkt vor der Tür. Einkaufsmöglichkeiten sind gleich um die Ecke und auch zu Fuß gut zu erreichen. Wir haben uns immer sicher gefühlt. Wenn ihr einen entspannt Urlaub mit Wohlfühlfaktor erleben wollt, dann bucht unbedingt hier ☺️
Verified review

10/10 Exceptional

Boa hospedagem

Tudo dentro do esperado para a proposta da hospedagem. A responsável era extremamente solícita e sempre estava disposta a nos ajudar. Bom café da manhã.
Verified review

10/10 Exceptional

Como en casa...

Agradable lugar! Mucha paz y amabilidad por parte de sus anfitriones incluyendo su adorable gatita "Sherry"
Verified review

10/10 Exceptional

Muy bueno

Excelente trato de Itzel, la anfitriona. Nos atendió muy bien y nos hizo muy buenas recomendaciones. Nos tocó estar ahí durante el huracán Beryl y trataron de mantenernos lo más seguros posible. agradecemos mucho su hospitalidad . Es sencillo pero muy limpio y muy confortable
Verified review

10/10 Exceptional

Excelente trato y servicio de Itzel. Nos hizo sentir como en casa.
Verified review

10/10 Exceptional

Nuestra estancia en Casa GEM ha sido una de las más placenteras que hemos tenido. Itzel y Serafín estuvieron siempre al pendiente de lo que necesitáramos. Nos dieron recomendaciones muy buenas de actividades y restaurantes a los que fuimos y quedamos muy satisfechos. Las opciones de transportación que ellos ofrecen hicieron nuestro viaje muy cómodo y divertido. Son perfectas para hacer viajes cortos en Playa del Carmen, sin costo o muy bajo costo, o para rentar un auto e ir un poco más lejos. Los desayunos (incluidos) que preparan diario eran justo lo que necesitábamos para empezar el día con el pie derecho. Sin duda los recomendamos y regresaremos pronto. Nos divertimos mucho con su compañía en los juegos de mesa. Muchas gracias muchachos por todas las atenciones.
Verified review

10/10 Exceptional

Muy lindo lugar y excelente atención, recomendado
Verified review

10/10 Exceptional

We spent the night at Casa Gem before heading south on Mayan Coast roadtrip. We felt very welcomed by the staff, who were incredibly helpful in setting us up with dinner options, rental car, travel tips. They were accessible as resource throughout the stay and super super helpful. We'll definitely visit again!
Verified review

10/10 Exceptional

Such a wonderful and quiet location, 15 mins from Xcaret, and 10 mins from downtown, it’s perfect if you need a breather from the congested downtown. I would come back again for sure!