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Phoenix Hotel

3.5 star property
Ski hotel with free ski shuttle, near Hakuba Happo-One Ski Area

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Located near Hakuba Valley Ski Area, Phoenix Hotel offers a cozy retreat with an indoor public bath and a sauna. Enjoy continental breakfast on the terrace or at Mimi's Restaurant & Bar, where kids' meals are also available. With free in-room WiFi, laundry facilities, and helpful staff who can assist with tour tickets or bike tours.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free breakfast
  • Free parking
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Free ski shuttle
  • Free train station pick-up
  • Free train station drop-off
  • Free bus station shuttle
  • Ski storage
  • Ski passes
  • Sauna
  • Lobby fireplace
  • Front-desk safe
  • Vending machine

For families (6)

  • Cribs/infant beds (surcharge)
  • Refrigerator
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Single Room

Superior Single Room | Cribs/infant beds, free WiFi, bed sheets

Superior Single Room

  • Sleeps 1
  • 1 Twin Futon
  • Free WiFi

View all photos for Deluxe Twin Room

Cribs/infant beds, free WiFi, bed sheets

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Futons
  • Free WiFi

View all photos for Deluxe Twin Room (Triple Room)

Cribs/infant beds, free WiFi, bed sheets

Deluxe Twin Room (Triple Room)

  • Sleeps 2
  • 2 Twin Futons
  • Free WiFi

View all photos for Room (Western-Japanese Room)

Room (Western-Japanese Room) | Cribs/infant beds, free WiFi, bed sheets

Room (Western-Japanese Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

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About the neighborhood

Map
4690-2 Hokujo, Hakuba, Nagano, 399-9301

What's nearby

  • Hakuba Ski Jumping Stadium - 1 min walk - 0.0 km
  • Hakuba Mini Train Park - 6 min walk - 0.5 km
  • Hakuba Happo-One Ski Area - 7 min walk - 0.7 km
  • Happo-one Adam Gondola - 11 min walk - 0.9 km
  • Happo One Sakka Ski Lift - 16 min walk - 1.4 km

Getting around

  • Shinshu - Matsumoto Airport (MMJ) - 90 min drive
  • Hakuba Station - 6 min drive
  • Chikuni Station - 11 min drive
  • Nakatsuchi Station - 15 min drive
  • Free train station pick-up
  • Free train station drop-off
  • Free ski shuttle
  • Free bus station shuttle

Restaurants

  • ‪Blizzard (Pizza) - ‬13 min walk
  • ‪Cru Cafe - ‬9 min walk
  • ‪レストラン沙羅 - ‬5 min walk
  • ‪RAMEN BAR Marutama 55 - ‬10 min walk
  • ‪Hand Made House 4260 - ‬10 min walk

About this property

Phoenix Hotel

  • Phoenix Hotel features a free ski shuttle and puts you within a 10-minute walk of Hakuba Happo-One Ski Area. After relaxing in the sauna, guests can grab a bite to eat at Mimi's Restaurant & Bar, which serves breakfast and dinner. Also, Hakuba Goryu Ski Resort and Tsugaike Ski Resort are within a short drive. Ski passes and storage are also available.

At a glance

DONE

Hotel size

    • 12 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in time starts at 4 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 10 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 7 AM - 10 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free uncovered onsite self parking
    • Free offsite parking within 1640 ft; reservations required
DONE

Transfers

    • Free train station shuttle from 7:00 AM to 10:00 PM*
    • Free bus station shuttle
DONE

Offsite

    • Free ski shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7 AM–9:00 AM
  • Restaurant
  • Bar/lounge

Traveling with children

  • Children's menu
  • Children's games

What to do

  • Bicycle tour information
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Hot springs nearby
  • Fishing nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Snow sports gear

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Sauna
  • Lockers available

Ski

  • Free ski shuttle
  • Ski passes
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Ski lessons nearby
  • Ski area nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Ski rental shops
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Laundry detergent

Sleep well

  • Extra futon (surcharge)
  • Crib/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • Tatami (woven mat floors)
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Public bath/onsen services include an indoor public bath (no minerals) and a yukata (Japanese robe).

Dining

Mimi's Restaurant & Bar - This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Futon beds are available for JPY 10000 per night

Renovations and closures

The property is closed between March 10 and December 20.

Children & extra beds

  • Cribs/infant beds are available for JPY 4500 per night
  • Guests must contact this property in advance to reserve high chairs

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Hot springs access available from 8:00 AM to 10:00 PM

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Cashless transactions are available.

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Also known as

Phoenix Hotel Hakuba

Phoenix Hakuba

Phoenix Hotel Hotel

Phoenix Hotel Hakuba

Phoenix Hotel Hotel Hakuba

Frequently asked questions

Is Phoenix Hotel currently open?

The property is closed between March 10 and December 20.

Are pets allowed at Phoenix Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Phoenix Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Phoenix Hotel?

You can check in starting at 4 PM. Check-out time is 10 AM. Contactless check-in and check-out are available.

What is there to do at Phoenix Hotel and nearby?

During the winter, enjoy nearby recreation like snowboarding and skiing, and return when the snow melts for boat tours and fishing. Additional recreation nearby includes hot springs and ecotours. Phoenix Hotel also has a sauna.

Are there restaurants at or near Phoenix Hotel?

Yes, there's an onsite restaurant, Mimi's Restaurant & Bar.

What's the area around Phoenix Hotel like?

Phoenix Hotel is a short 10-minute walk from Hakuba Happo-One Ski Area and 10 minutes' walk from Happo-one Adam Gondola.

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Reviews

Reviews

9.8

Exceptional

10

Cleanliness

6.0

Location

10

Staff & service

10

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Transport options were amazing and the Phoenix van drivers were great at getting us to/from the other Hakuba Hospitality Group restaurants and to/from the ski fields. Taxi service in Hakuba is spotty at best, so the vans are a life saver.
Martin, 5-night trip
Verified

10/10 Exceptional

I really enjoyed my stay at the Phoenix. Not only was the staff was very friendly and accommodating, but they spoke English. It's not too far of a walk to good food and they offered shuttles to the ski park, even after i missed the pick up time. My room was very clean. The ski locker was very convenient and nothing got stolen. The onsen was great and the restaurant had the best steak I've ever had in my life. Thank you Phoenix staff for the great stay. I would definitely stay there again.
Thomas, 6-night trip
Verified

10/10 Exceptional

Excellent service Staff happy to help with all requests
Adam, 5-night trip
Verified

10/10 Exceptional

Great little hotel. Very friendly and accommodating staff. Good amenities and comfy futons (we had the superior triple room). Mimi’s restaurant is amazing. The in-house Onsen is great as well - definitely give that a go!
8-night trip
Verified

10/10 Exceptional

Great hotel and close to the snow

Had a great week here at the Phoenix hotel in hakuba. Staff very friendly and Is managed by an Australian couple The hotel restaurant is very good. Worth trying the bear, wild boar and venison pie!!
Richard, 7-night trip
Verified

8/10 Very good

Clean and comfortable room. Hotel staff offered to pick us up and drop us off at the bus terminal when we arrived/departed. They also have a shuttle to the ski slopes each morning. Breakfast included is very good. Restaurant looks very nice for dinner also, but they were booked out during our stay (you'll have to book ahead if you want to eat there). Hotel also has an onsen which is great for relaxing after skiing. Location is a bit far from the main areas for dinner, so if you are looking to go out in the evening then you will have to time it with the local shuttle bus which has a stop at the next hotel (less than five minutes walk away).
4-night trip