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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Luxury beachfront property with spa, near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park

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Escape to the crystal-clear waters of Cancun at Altitude at Krystal Grand Cancun - All inclusive, where a luxurious beach retreat awaits. Savor Italian cuisine, unwind with yoga classes or indulge in spa treatments like hydrotherapy and massages; guests rave about the beach locale and helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free parking
  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and 5 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach club on site
  • Beach towels
  • Children's pool

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The current price is $258
$317 total
includes taxes & fees
Aug 8 - Aug 9

Why we love this property

Sandy beach getaway
Vacation dreams come true at this all-inclusive beachfront haven. Scuba diving adventures await just a short distance from the sandy shores.
Work and play paradise
This property blends business amenities with beachfront relaxation. Tackle projects in meeting rooms, then unwind with spa treatments and poolside drinks.
Culinary delights galore
Italian and Asian dishes tempt guests at 4 restaurants, while 4 bars offer vibrant nightlife. The cafe and free cooked-to-order breakfast seal the deal.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV, books

Altitude Suite Double

8.4 out of 10
Very good
(30 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View | Down comforters, minibar, in-room safe, desk

Altitude Corner Suite Partial View

7.2 out of 10
Good
(5 reviews)
  • Partial ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV, books

Altitude Suite Ocean Front

8.8 out of 10
Excellent
(59 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Down comforters, minibar, in-room safe, desk

Altitude Corner Suite Ocean Front

9.2 out of 10
Wonderful
(19 reviews)
  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Master Suite

Altitude Master Suite | Down comforters, minibar, in-room safe, desk

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room Standard

Down comforters, minibar, in-room safe, desk

Room Standard

  • 44 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Suite Standard with Sea View

Down comforters, minibar, in-room safe, desk

Suite Standard with Sea View

  • Sea view
  • 51 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Suite Standard with Ocean View

Down comforters, minibar, in-room safe, desk

Suite Standard with Ocean View

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • Free WiFi

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The price is $221
$272 total
includes taxes & fees
Aug 7 - Aug 8
Krystal Grand Cancun All Inclusive
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About the neighborhood

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive
  • Tulum Intl. Airport (TQO) - 155 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪El Mercado - ‬2 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Vips - ‬4 min walk
  • ‪Coral Café - ‬3 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

  • At Altitude at Krystal Grand Cancun - All inclusive, you can spend time at the beach enjoying beach umbrellas, beachside drinks, and sun loungers, plus you'll be just steps from Gaviota Azul Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, facials, and body treatments. Restaurante O (Buffet), one of 8 restaurants, serves breakfast and lunch. Other highlights at this luxurious property include 5 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the helpful staff and beach location.

All inclusive details

  • This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and beverages included
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All land activities and use of recreational facilities and equipment are included.

Land activities

    • Fitness facilities
    • Kids club

Entertainment

    • Onsite entertainment and activities
    • Theme parties

At a glance

DONE

Hotel size

    • 100 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured onsite self parking
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 8 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Babysitting (surcharge)
  • Children's menu
  • Children's games
  • Toys

What to do

  • On the beach
  • Beach club (surcharge)
  • Pool table
  • Jet skiing nearby
  • Snorkeling nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • 4 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Front entrance ramp
  • Grab bar near toilet

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Down comforter
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Local maps

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, The Beach House Spa. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Restaurante O (Buffet) - This restaurant serves breakfast and lunch. A children's menu is available.
Le Délice - This restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Risotto - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.

Also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive offer free cancellation for a full refund?

Yes, Altitude at Krystal Grand Cancun - All inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Altitude at Krystal Grand Cancun - All inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Altitude at Krystal Grand Cancun - All inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Altitude at Krystal Grand Cancun - All inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge.

Is there an onsite casino at Altitude at Krystal Grand Cancun - All inclusive?

No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (12-min drive) and Dubai Palace Casino (13-min drive) are both nearby.

What is there to do at Altitude at Krystal Grand Cancun - All inclusive and nearby?

Have fun with nearby activities like jet skiing, snorkeling, and windsurfing. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Altitude at Krystal Grand Cancun - All inclusive also has 5 bars, a fitness center, and spa services, as well as an arcade, a picnic area, and a garden.

Are there restaurants at or near Altitude at Krystal Grand Cancun - All inclusive?

Yes, there are 8 onsite restaurants, featuring French cuisine.

Does Altitude at Krystal Grand Cancun - All inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Altitude at Krystal Grand Cancun - All inclusive like?

Altitude at Krystal Grand Cancun - All inclusive is a short 1-minute walk from Gaviota Azul Beach and 5 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

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Reviews

Altitude at Krystal Grand Cancun - All inclusive Reviews

8.2

Very Good

9.0

Cleanliness

9.6

Location

8.6

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The beach at this property is known for its cleanliness and calm waters, with some guests appreciating the absence of rocks and the presence of a jetty that allows for a tranquil experience. (63 reviews)
  • The restaurant options at this property offer a variety of dining experiences. (57 reviews)
  • The all-inclusive option at this property offers a wide range of amenities and services, including access to restaurants, bars, and activities, as well as personalized attention from staff. (16 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Food
Room
Restaurant
Beach
Location
View
Buffets
Room service
Booking

Reviews

Verified

10/10 Exceptional

Clean room, nice view, nice staff
Carolynn, 3-night trip
Verified

10/10 Exceptional

Great resort. Amazing staff and fantastic beach!
Richard, 3-night trip
Verified

10/10 Exceptional

Good for families. Hotel was kept clean and staff for the most part were genuinely hospitable. It's not a super big resort compared to the other ones available in Cancun but definitely a nice and clean resort where you can relax and have a good time with family
Angela, 4-night trip
Verified

10/10 Exceptional

The staff was very courteous and always available to help as quickly as they could. The food was amazing! The room was spotless, and the bed was so comfortable. We can’t wait to go back!
Andrew, 4-night trip
Verified

10/10 Exceptional

Very nice clean property and great location for calm beach
angela, 3-night trip
Verified

10/10 Exceptional

Great location and service.
Jan M, 2-night trip
Verified

8/10 Very good

The ocean front room and beach are exceptional. Italian and French restaurants are great, friendly staff, had a great vacation. Will return to this Hotel for a longer stay next time
Guillermo, 7-night trip
Verified

10/10 Exceptional

Such a great all inclusive for Cancun would 100% come back.
Brianna, 4-night trip
Verified

10/10 Exceptional

Beach view & location
Shelonda, 4-night trip
Verified

10/10 Exceptional

Loved the hotel and it was in the perfect location
Ludimira Fernandes, 4-night trip
Verified

8/10 Very good

Great location and great service.
SAUL, 6-night trip
Verified

10/10 Exceptional

Great property, friendly and helpfull staff.
Katrina, 5-night trip
Verified

6/10 Good

Very nice hotel and beach view. The food needs a major overhaul.
Raydel, 4-night trip
Verified

10/10 Exceptional

Very nice place to stay . Staff and services was wonderful. Would stay here again
tammy, 3-night trip
Verified

10/10 Exceptional

Beyond exceptional service by all staff! Highly recommend this place and such a beautiful stay!
Emily, 4-night trip
Verified

10/10 Exceptional

Staff and venue is amazing definitely my go to resort for Cancun
Richard Anthony, 3-night trip
Verified

8/10 Very good

Really good vacation. Alex was awesome getting us on a Chichen Itza excursion. Room keeping was perfect. The place was very clean and kept.
Bethany, 4-night trip
Verified

10/10 Exceptional

The Altitude was beautiful and the staff was great! Absolutely recommend this hotel.
Bryan, 9-night trip
Verified

10/10 Exceptional

All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful.
Romulo, 4-night trip
Verified

8/10 Very good

Clean room
Maria Lourdes, 3-night trip
Verified

10/10 Exceptional

The staff was there to greet us with cold drinks as we got there to check in. Everyone was so kind, the food was amazing, pools were clean and our room had the most beautiful view and was so clean and spacious. We will absolutely go again!
Joy, 1-night trip
Verified

8/10 Very good

a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
Roberto, 4-night trip
Verified

10/10 Exceptional

The food and the friendly staff
griselda j, 4-night trip
Verified

10/10 Exceptional

Have stayed here before and this is our best visit this time. Food is above what is to be expected at an All inclusive. Zacharias at the Dijon was wonderful. A great food experience at the Dijon. Beach is the best in the Hotel zone with the jetti to give you calm water and see the fish. The room and the view from the Altitude Tower is worth the little extra it costs. The only bad thing was we had no hot water the entire 5 days in our room. It was tolerable especially since we were out all day in the sun. If you are not interested in the Time share pitch let them know from the very start and don’t waste your time or there’s chasing after you. Highly recommend the Grill restaurant and the Dijon. The Risotto was good but typical and the Japanese/Hibachi was the same. The coffee shop has Gelato in the afternoon so you better get there before 3 because they make 1 batch 5 different flavors and once it’s gone…it’s gone until the next day. Hopefully we will be back soon
Gregory, 5-night trip
Verified

10/10 Exceptional

Amazing service, views, food and entertainment
RAUL MEDINA, 4-night trip