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El Refugio Hotel Colca

3.0 star property
Mountain hotel in Chivay with 2 outdoor pools and restaurant

Choose dates to view prices

Nestled in the mountains, El Refugio Hotel Colca offers a haven of comfort with a free full breakfast and coffee shop/cafe. Unwind at the garden or challenge friends to a game at the arcade/game room, then enjoy an outdoor pool or barbecue under the stars.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
  • Restaurant
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Garden
  • Arcade/game room
  • Front-desk safe
  • Snack bar/deli
  • Barbecue grills

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Bathrobes
  • Arcade/game room
The current price is $105
$115 total
Jun 2 - Jun 3

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Single Room

Room

Single Room

  • Mountain view
  • 28 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room, 2 Double Beds

Room

Double Room, 2 Double Beds

  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 4
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Double Room

Double Room

Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About the neighborhood

Map
Valle del Colca, Chivay, Arequipa, 4145

What's nearby

  • Chivay Arena - 10 min drive - 4.1 km
  • Astronomical Observatory - 10 min drive - 4.5 km
  • Cathedral Of Chivay - 10 min drive - 4.5 km
  • Church of Yanque - 11 min drive - 5.2 km
  • Museum of Yanque - 11 min drive - 5.2 km

Getting around

  • Arequipa (AQP-Rodriguez Ballon Intl.) - 163 min drive

Restaurants

  • ‪El Remanso Del Colca - ‬2 min drive
  • ‪Restaurante Turistico Misti Wasi - ‬3 min drive
  • ‪Restaurant Ruristico Cusi Runa - ‬3 min drive
  • ‪Qhapaq Nan - ‬4 min drive
  • ‪Alpaca Chef - ‬6 min drive

About this property

El Refugio Hotel Colca

  • When visiting Chivay, El Refugio Hotel Colca is a great choice to consider. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights include a snack bar/deli, a terrace, and a garden.

At a glance

DONE

Hotel size

    • 32 rooms
DONE

Arriving/Leaving

    • Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 5:30 AM–8:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Pool table

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 2 outdoor pools
  • Arcade/game room

Room amenities

Home comfort

  • Heating
  • Bathrobes

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Phone

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.
  • Service fee: 10 percent

Children & extra beds

  • Cribs/infant beds are available for USD 25.0 per night
  • Rollaway beds are available for USD 45.0 per night
  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards.

Credit cards accepted: Visa, Mastercard

According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.

Property Registration Number 20121563160

Also known as

El Refugio Colca Chivay

El Refugio Hotel Colca Hotel

El Refugio Hotel Colca Chivay

El Refugio Hotel Colca Hotel Chivay

Frequently asked questions

Does El Refugio Hotel Colca offer free cancellation for a full refund?

Yes, El Refugio Hotel Colca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at El Refugio Hotel Colca?

Yes, there are 2 outdoor pools.

Are pets allowed at El Refugio Hotel Colca?

Sorry, pets aren't allowed.

Is parking offered on site at El Refugio Hotel Colca?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at El Refugio Hotel Colca?

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM. Check-out time is 11:00 AM.

What is there to do at El Refugio Hotel Colca and nearby?

El Refugio Hotel Colca has 2 outdoor pools and an arcade, as well as a garden.

Are there restaurants at or near El Refugio Hotel Colca?

Yes, there's an onsite restaurant.

Does El Refugio Hotel Colca have any outdoor private spaces?

Yes, every room features a balcony or patio.

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Reviews

Reviews

7.2

Good

8.0

Cleanliness

8.6

Location

7.0

Staff & service

7.8

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Beautiful setting. Peaceful. Relaxing.
Kamla, 1-night trip
Verified

10/10 Exceptional

Nestled in the gorge of the Colca

The hotel worked really well for our family. The family suite had amazing views and space for children and adults. While in the thermal bath the pet baby alpaca came by watch to the children's delight. We enjoyed meals and found the staff friendly and accommodating. Finding hot water bottles in our beds was a delight.
Verified

8/10 Very good

Hotel and surroundings were beautiful. Location was great and restaurant staff was super friendly. The lady who did our check in and check out was not so friendly and she kept our passports and forgot to give them back. The hotel called our tour guide and thankfully we were at the canyon and able to return to Chivay to retrieve it. The tour guide said that this is a common occurrence at this hotel and a major inconvenience. Management needs to address this issue. Otherwise the hotel was wonderful.
Teresita, 1-night trip
Verified

2/10 Poor

Ужасный отель.

Отопления нет. Номера ледяные. В ресторан через улицу. Завтрак очень скуден. Один из самых плохих отелей за все времена.
IGOR, 1-night trip
Verified

8/10 Very good

Chivay

Good starting point for Colca by car
2-night trip
Verified

10/10 Exceptional

Beautiful and relaxing place!

Beautiful location, the hot springs were wonderful and there's access to the river. Staff was very nice and accommodating even though our Spanish is terrible. They helped us connect with our tour to Colca Canyon in the morning. Breakfast buffet was nice. The room was cozy and comfortable.
Allison, 1-night trip
Verified

8/10 Very good

Älteres Hotel mit kleinen Extras

Das Hotel ist schon einige Jahre älter. Es wird aber liebevoll gepflegt inkl. toller Grünanlagen. Die Zimmer sind groß, Ausstattung etwas in die Jahre gekommen (Heizer muss dringend ausgetauscht / geprüft werden) aber meist funktionstüchtig. Die Wärmeflasche abends im Bett ist toll und wir haben uns sehr über die Extraportion Wärme gefreut. Die heiße Quelle war bei unserem Besuch eher lauwarm und auch nicht so super einladend - vieleicht auch weil wir vorher bessere besucht haben. Das Frühstück ist durchschnittlich und macht satt. Das Abendessen hingegen ist sehr lecker und hat uns begeistert. Wir würden auf jeden Fall wieder kommen da Preis-Leistung auf jeden Fall stimmen.
Andrea, 2-night trip
Verified

6/10 Good

We arrived in pouring rain and needed to haul our stuff a considerable distance down rocky stairways to get to reception. To make matters worse my husband was sick. This was the low point of our trip. The building structures were lovely but the service was lacking. Finishing touches just were not there even tho hot water bottles were deliver ed. Try to get a taxi it Yanque- interesting place to walk about.
Joan, 2-night trip
Verified

4/10 Fair

Reclamo de forma de pago por la estadia

Tengo que manifestar mi desacuerdo con la política de pago, ya que fui con un grupo familiar y reserve 2 días, pero en el primer día uno de los integrantes del grupo sufrió un accidente, en la poza termal y teníamos que regresar a AQP, pedi cancelar y me indicaron que la reserva era por dos días y se tenia que pagar completo, después de aceptar esto y proceder a pagar con mi tarjeta Diners no aceptaban el cobro en dolares y procedían al cambio en moneda local a un valor muy alto, esto me obliga a cancelar al contado en dolares , cada cliente debe tener la opción de pago en cualquier moneda mas si es turista!
Verified

4/10 Fair

dirty bathroom and room expensive price for what you get
2-night trip
Verified

10/10 Exceptional

1-night trip
Verified

6/10 Good

frederic, 1-night trip