My stay at Embassy Suites Uptown Charlotte started off great — friendly check-in attendant, clean room, and plenty of information about socials, amenities, and valet service. Unfortunately, that’s where the positives ended.
When I texted valet to retrieve my vehicle, it was nowhere to be found. After waiting several minutes, I asked Monique at the 3rd shift front desk for help — and was met with an incredibly rude attitude. Her response? “Knock on the door.” Seriously?
After another 15 minutes, the valet finally returned and casually said he’d been “at lunch.” When he brought the truck around, both windows were completely down, and the entire vehicle reeked of weed. Absolutely unacceptable.
What started as a promising stay turned into a total disappointment. Between the unprofessional staff and the careless handling of my vehicle, I will never stay here again!!!