Verified
10/10 Exceptional
Jul 4, 2022
Sarahi
Sarahi, 2-night trip
Hotel Jacarandas
2.5 star property
Family-friendly hotel in Cuernavaca with 2 outdoor pools and spa
Choose dates to view prices
Photo gallery for Hotel Jacarandas
At Hotel Jacarandas, where fun and relaxation blend together, enjoy a rejuvenating experience at Kauri Spa with treatments like facials and body wraps. Unwind in the garden or take advantage of shopping on site while staying connected with free in-room WiFi. The kids will love the free kid's club.
Reviews
8.68.6 out of 10
Excellent
Popular amenities
- Pool
- Spa
- Free parking
- Free WiFi
- Connecting rooms available
- Air conditioning
Main amenities (12)
Main amenities (12)
- Daily housekeeping
- Full-service spa
- 2 outdoor pools
- Free children's club
- Outdoor tennis court
- Children's pool
- In-room childcare
- Conference center
- Business center
- Meeting rooms
- 24-hour front desk
- Air conditioning
For families (6)
For families (6)
- Children stay free
- Babysitting (surcharge)
- Children's pool
- Children's club (free)
- Connecting/adjoining rooms available
- Television
Room options
Check availability for these dates
Available filters for rooms
Showing 3 of 3 rooms
View all photos for Terraza B
Terraza B
- Garden view
- 20 sq m
- Sleeps 2
- 2 Double Beds
- Free WiFi
View all photos for Terraza A
Terraza A
- 25 sq m
- Sleeps 6
- 2 Double Beds and 2 Twin Beds
- Free WiFi
View all photos for Suite Tokiwa
Suite Tokiwa
- Garden view
- 25 sq m
- Sleeps 3
- 1 King Bed
- Free WiFi
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About the neighborhood
Av. Cuauhtemoc 133, Col. Chapultepec, Cuernavaca, MOR, 62450
What's nearby
- Idilio Hacienda Club - 15 min walk - 1.3 km
- Plaza de Armas - 6 min drive - 2.7 km
- Cuauhnahuac Regional Museum - 6 min drive - 2.7 km
- Teopanzolco Archaeological Zone - 7 min drive - 2.3 km
- Ethnobotanical Garden and Museum of Traditional and Herbal Medicine - 10 min drive - 1.9 km
Getting around
- Benito Juarez International Airport (MEX) - 93 min drive
Restaurants
- Hostería Las Quintas Resort & Spa Cuernavaca - 6 min walk
- Sanborns Cuernavaca Casa de Piedra - 6 min walk
- Burger King - 11 min walk
- el Camaron Guasaveño - 6 min walk
- Taqueria Erendira - 8 min walk
About this property
Hotel Jacarandas
- Bring the kids when you stay at Hotel Jacarandas, and they can enjoy the free kids' club. You can visit the spa to be pampered with massages, body wraps, or mani/pedis. Other highlights include 2 outdoor pools, an outdoor tennis court, and a children's pool.
At a glance
Hotel size
- 86 rooms
Arriving/Leaving
- Check-in start time: 3:00 PM; Check-in end time: midnight
- Minimum check-in age: 18
- Check-out time is noon
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
- Babysitting*
- Free children's club
Pets
- Pets not allowed
Internet
- Free WiFi in rooms
Parking
- Free onsite self parking
- Free onsite valet parking
Other information
- Designated smoking areas
- No alcohol allowed onsite
Property amenities
Traveling with children
- Children stay free (see details)
- Free children's club
- Children's pool
- Childcare in room (surcharge)
What to do
- Basketball
- Racquetball/squash
- Volleyball
- Shopping
Working away
- Business center
- Meeting rooms
- Conference center
Services
- 24-hour front desk
- Laundry facilities
- Free newspapers in lobby
- Wedding services
- Porter/bellhop
- Pool umbrellas
Facilities
- Garden
- 2 outdoor pools
- Full-service spa
- Outdoor tennis court
Accessibility
- Elevator
Room amenities
Be entertained
- Television
- Cable TV channels
Home comfort
- Air conditioning
- Iron/ironing board (on request)
Sleep well
- Blackout drapes/curtains
- Premium bedding
What to enjoy
- Individually furnished
Freshen up
- Rainfall showerhead
- Shower only
- Free toiletries
- Hair dryer
Stay connected
- Free WiFi
- Phone
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, Kauri Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open select days.
Fees & policies
Children & extra beds
- In-room babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
- Guests under 11 years old are not allowed in the swimming pool, and guests under 11 years old are only allowed in the swimming pool with adult supervision
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Hotel Jacarandas Cuernavaca
Hotel Jacarandas
Jacarandas Cuernavaca
Jacarandas
Hotel Jacarandas Hotel
Hotel Jacarandas Cuernavaca
Hotel Jacarandas Hotel Cuernavaca
Frequently asked questions
Does Hotel Jacarandas offer free cancellation for a full refund?
Yes, Hotel Jacarandas does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Jacarandas?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Hotel Jacarandas?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Jacarandas?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hotel Jacarandas?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Hotel Jacarandas and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes basketball, racquetball/squash, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Hotel Jacarandas also has spa services and a garden.
What's the area around Hotel Jacarandas like?
Hotel Jacarandas is located a short 9-minute walk from Chapultepec Ecological Park.
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Reviews
Hotel Jacarandas Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
8.8
Location
9.0
Staff & service
8.2
Property conditions & facilities
Reviews
Verified
8/10 Very good
Jul 18, 2022
Service, location for what I needed, and overall the property has everything you need
Adriana
Adriana, 3-night trip
Verified
10/10 Exceptional
Oct 21, 2022
Excellent
M
M, 4-night trip
Verified
10/10 Exceptional
Dec 22, 2022
Todo estuvo muy agradable, gracias por la atención.
MIGUEL ANGEL
Verified
10/10 Exceptional
Dec 18, 2022
Muy limpio, excelente servicio.
TANIA
TANIA, 2-night trip
Verified
8/10 Very good
Nov 28, 2022
Instalaciones un poco viejas. Deben remodelar o actualizarse
Susana
Verified
8/10 Very good
Nov 7, 2022
Le falta un poco de mantenimiento nada más.
Todo lo demás súper bien. La atención buenísima.
ALCYNOE
ALCYNOE, 1-night trip
Verified
4/10 Fair
Sep 18, 2022
Era un grandioso lugar con restaurante y ahora para tomar los alimentos hay que salir , no tienen ni un café , rente una suite , y estaba en pésimas condiciones ,,,
Y muy cara
No vuelvo a regresar
Octavio Bonilla
Octavio Bonilla, 1-night trip
Verified
10/10 Exceptional
Jul 19, 2022
Muy buen hotel para descanso de fin de semana para familias grandes
Jose A
Jose A, 2-night trip
Verified
8/10 Very good
Jul 4, 2022
SIN DUDA UNO DE MIS LUGARES FAVORITOS. LAMENTO QUE LA PANDEMIA Y HECHOS NATURALES LO HAYAN AFECTADO UN POCO, PERO SIGUE SIENDO GENIAL. LA ATENCIÓN DE LA GENTE QUE AHÍ TRABAJA, ES INMEJORABLE. LO RECOMIENDO AMPLIAMENTE PARA DESCANSAR Y DESCONECTARSE DE TODO.
ALFONSO
ALFONSO, 2-night trip
Verified
10/10 Exceptional
May 30, 2022
Que el pasto estaba seco
Sandra
Sandra, 1-night trip
Verified
4/10 Fair
May 16, 2022
Conocí este hotel hace varios años y estaba muy bonito. ahora está demasiado descuidado y no ha tenido mantenimiento. La poza era un gran atractivo y ya no funciona, muchas áreas verdes están descuidadas y el pasto está seco. Las canchas de tenis totalmente sin mantenimiento con la red cayéndose a pedazos y el piso muy maltratado. Las toallas no olían a limpio. Solo mantienen cuidada una parte del hotel que es el área de alberca y algunos jardines. Ya no tienen restaurante.
Verified traveler
1-night trip
Verified
10/10 Exceptional
Apr 3, 2022
Excelente servicio
Excelente atención y servicio, el hotel muy limpio
Alicia
Alicia, 2-night trip
Verified
8/10 Very good
Feb 28, 2022
Muy buen lugar para descansar
El cuarto y el lugar estuvieron muy bien, y muy cerca de las albercas, el aire acondicionado funcionaba bien y el servicio no tengo ninguna queja, lo unico que no me gusto fue que las dos albercas no las limpian, siempre estaban llenas de insectos y hojas
Claudia Guadalupe
Claudia Guadalupe, 3-night trip
Verified
2/10 Poor
Jan 24, 2022
ES UN HERMOSO HOTEL,,,LASTIMA QUE ESTE TAN DETEREORADO,Y SI QUIERESDESCANSAR AQUÍ EN UN FIN DE SEMANA OLVIDALO HAY DEMASIADO DEMASIADO RUIDO AL REDEDOR IMPOSIBLE DESCANSAR
Jesus
Jesus, 1-night trip
Verified
10/10 Exceptional
Dec 7, 2021
Todo muy bien y el personal muy amable y accesible
Héctor
Héctor, 1-night trip
Verified
10/10 Exceptional
Dec 1, 2021
The manager and staff were great. They gave super service. The manager graciously allowed me to stay two hours beyond check-out time.
Robert
Robert, 2-night trip
Verified
4/10 Fair
Oct 18, 2021
Falta de mantenimiento a las instalaciones
George
George, 1-night trip
Verified
8/10 Very good
Sep 3, 2021
Casi totalmente satisfecho
Muy bien en general, un par de toallas olían a humedad, aparte de eso todo bien
JORGE
JORGE, 1-night trip
Verified
10/10 Exceptional
Aug 27, 2021
Super
Me encanta que puedes realizar varias actividades
Verified traveler
3-night trip
Verified
2/10 Poor
Jun 17, 2021
The security was very rut and I very disappointed because was no friendly I was not coffee not breakfast not nothing for customer service I see very poor services .I will not recommend
Verified traveler
2-night trip
Verified
10/10 Exceptional
May 26, 2021
Muy bonito
El hotel es muy bonito, definitivamente me volvería alojar ahí
Verified traveler
3-night trip
Verified
8/10 Very good
May 25, 2021
En general, bien
El hotel está limpio y es agradable pero nunca salió agua caliente en la regadera.
JACOBO
JACOBO, 2-night trip
Verified
10/10 Exceptional
May 11, 2021
Me pareció excelente para l temporada pandemia, poco personal pero muy atentos.
Verified traveler
1-night trip
Verified
8/10 Very good
Mar 30, 2021
Lindos jardines pero muchos huéspedes.
Es un hotel bonito pero tiene muchas zonas como abandonadas, no cuenta con ningún servicio como restaurante o tiendita, y al no tener refrigerador tiene uno que llevar su hielera porque sólo hay una botella de agua en la habitación. Tienen pocos empleados y por ello no se dan abasto. La alberca al ser pequeña no es muy cómoda por la cantidad de gente que se hospeda. No lo recomendaría para ir en fin de semana, mucha gente. Desocupan una habitación, la limpian y enseguida entran huéspedes. Para tiempos de covid no lo sugiero.
Tania T
Tania T, 2-night trip