An extremely disappointing experience characterized by dishonest management. I stayed for 8 days, and despite their stated policy, zero housekeeping service was provided during my entire stay. Upon check-out, the hotel wrongfully retained my full security deposit.
Initially, their concierge team messaged me on this platform claiming the deposit was already refunded and blamed a bank error for the charge. Later, the hotel manager completely changed the story, claiming they kept the entire deposit because the room required an "extra hour of cleaning." The photographic evidence they provided merely showed a few minor items left on a table—which is a standard, acceptable check-out condition, not excessive mess.
When I and a representative called to resolve this discrepancy, the hotel manager was incredibly rude, completely refused to communicate, and literally hung up the phone on us. They have also ignored all follow-up emails. Avoid this property at all costs if you value honest customer service and fair business practices.