Skip to main content

HoteL cAsaiA

2.5 star property
City-center hotel within easy reach of Tulum Mayan Ruins

Choose dates to view prices

Near Tulum Mayan Ruins, HoteL cAsaiA offers a tranquil oasis. Enjoy the serene garden, unwind on the sunny terrace or explore nearby with free bicycle rentals.

Reviews

7.2 out of 10
Good

Popular amenities

  • Airport transfer
  • Free parking
  • Air conditioning
  • Non-smoking

Main amenities (8)

  • Daily housekeeping
  • Free use of bicycles
  • Airport drop-off service
  • Terrace
  • Garden
  • Picnic area
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • Cribs/infant beds (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

View all photos for Standard Double Room, Private Bathroom, Ground Floor

Standard Double Room, Private Bathroom, Ground Floor | Cribs/infant beds

Standard Double Room, Private Bathroom, Ground Floor

  • City view
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom, Tower

Superior Double Room, 2 Double Beds, Private Bathroom, Tower | Cribs/infant beds

Superior Double Room, 2 Double Beds, Private Bathroom, Tower

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Restaurant
Collection O Faisano Boutique Luxury Hotel, Tulum Beach
Zama
  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.6 out of 10, Excellent, 143 reviews
The price is $21
$31 total
includes taxes & fees
May 18 - May 19
Collection O Faisano Boutique Luxury Hotel, Tulum Beach
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Av. Coba Norte, in front of Hotel el Meztizo, Tulum, QROO, 77780

What's nearby

  • Dos Aguas Park - 16 min walk - 1.4 km
  • Jaguar Park - 18 min walk - 1.5 km
  • Cenote Calavera - 3 min drive - 1.8 km
  • Hospital de Tulum - 4 min drive - 1.8 km
  • Tulum National Park - 6 min drive - 5.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive
  • Cancun Intl. Airport (CUN) - 89 min drive
  • Airport drop-off service

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪La Coqueta - ‬2 min walk
  • ‪Burger King - ‬6 min walk
  • ‪Papaya Pizza & Co - ‬6 min walk
  • ‪Cockteleria El Dorado - ‬2 min walk

About this property

HoteL cAsaiA

When you stay at HoteL cAsaiA, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Free self parking is an added perk, and guests looking to stay active can check out the nearby scuba diving and snorkeling. Other features include free bike rentals, a terrace, and a garden.

At a glance

DONE

Hotel size

    • 15 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 9 PM
    • Express check-in/out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 7 AM - 10 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport drop off (available 24 hours)*
DONE

Other information

    • Smoke-free property
    • No alcohol allowed onsite

Property amenities

What to do

  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Services

  • Front desk (limited hours)
  • Luggage storage
  • Free bicycle rentals

Facilities

  • 1 building/tower
  • Garden
  • Picnic area
  • Terrace

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan

Sleep well

  • Crib/infant bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Towels

More

  • Daily housekeeping

Fees & policies

Refundable deposits

  • Cash deposit: MXN 800.00 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 1950 per vehicle
  • Early check-in can be arranged for an extra charge of MXN 200 (subject to availability)
  • Late check-out can be arranged for an extra charge of MXN 200 (subject to availability)

Children & extra beds

  • Cribs/infant beds are available for MXN 250 per stay

Policies

This property does not have elevators.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Also known as

Hotel CAsaiA Tulum

Hotel CAsaiA

HoteL cAsaiA Hotel

HoteL cAsaiA Tulum

HoteL cAsaiA Hotel Tulum

Frequently asked questions

Does HoteL cAsaiA offer free cancellation for a full refund?

Yes, HoteL cAsaiA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at HoteL cAsaiA?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at HoteL cAsaiA?

Yes, there's free self parking.

Is airport shuttle service offered by HoteL cAsaiA?

Yes, a shuttle from the hotel to the airport is available. The charge is MXN 1950 per vehicle.

What are the check-in and check-out times at HoteL cAsaiA?

Check-in start time: 3 PM; Check-in end time: 9 PM. There's a charge of MXN 200 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 200 (subject to availability). Express check-in and check-out are available.

What is there to do at HoteL cAsaiA and nearby?

Have fun during the warmer months with activities such as cycling. Enjoy amenities like a picnic area and a garden.

What's the area around HoteL cAsaiA like?

HoteL cAsaiA is in Tulum City Center, a short 17-minute walk from Cenote Calavera and 19 minutes' walk from Jaguar Park.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

HoteL cAsaiA Reviews

7.2

Good

8.2

Cleanliness

7.0

Location

7.0

Staff & service

7.0

Property conditions & facilities

Reviews

Verified

2/10 Poor

The room was ok but there was enough water in the bathroom
4-night trip
Verified

4/10 Fair

Ofrecen agua caliente y ninguna de las 4 habitaciones tenia agua caliente, el pasillo tenia agua, solo dan dos toallas y en todas las habitaciones nos cobraron 4 personas, ya que aqui cobran por persona que se hospeda
1-night trip
Verified

10/10 Exceptional

Buen lugar en tulum

Los cuartos están limpios y la relación precio beneficio está excelente
1-night trip
Verified

4/10 Fair

Ich kann mich nicht erinnern jemals in einem Hotel gewesen zu sein, welches ein derart schlechtes Preis-Leisungsverhältnis aufweist. Und ich bin wirklich nicht heikel, da ich auf meiner Durchquerung der USA 2018 an einige „lustige“ Hotels/Motels geraten bin. Zum Problem: - Checkin angeblich ab 15:00 gemäss ebookers. Um 15:00 war ich dort. Kein Personal da. Alles abgeriegelt, mann kommt gar nicht zur Rezeption. Man kann läuten - vergebens. 15:20 bequemte sich dann auf meine Rufe hin und die Unterstützung anderer Hotel-Gäste doch noch ein Mann zur Rezeption. -Der Mann verstand jedoch nicht was ich wollte. Worte wie: Check-in oder die Reservationsbestätigung von ebookers schienen ihm absolut fremd. Ich gebe zu, mein Spanisch ist gar nicht gut, also musste Google-Translate her. Jedoch schien er auch auf Spanisch nicht zu verstehen, dass ich einfach nur einchecken möchte. Nach langem Hin- und Her, kam dann eine junge Frau und ich konnte ca. mit einer Stunde Verspätung einchecken... - Dass das angepriesene WLAN grösstenteils nicht funktionierete ist noch eine Sache. Von 4 Tagen hatte ich ca. einen Tag WLAN. Als ich die Besitzer darauf aufmerksam machte, schien das jedoch niemanden gross zu stören. - Warmes Wasser für eine Dusche hatte ich nicht immer und die Spülung der Toilette funktionierte ebenfalls nur spoadisch. Also habe ich den Abfalleimer stets mit Wasser aufgefüllt und so gespült. Zudem kam aus der Dusche ein bestialischer Gestank. Nie wieder!
4-night trip
Verified

2/10 Poor

Hotel para dormir 1 noche.

La recepción del hotel fue tardada, la habitación que me dieron no funcionaba el aire acondicionado y me cambiaron de habitación la cual había arañas y mosquitos, los cuales a la siguiente mañana mis hijos y yo amanecimos con varios piquetes, la regadera del baño salpicaba toda, hotel de urgencia para pasar la noche y ya.
Maria, 1-night trip
Verified

10/10 Exceptional

Closest to the ruins

Don’t let the pink jailhouse look fool you. Inside the rooms are large and clean. I walked to the ruins from here.
Verified

8/10 Very good

muy bien ubicado y agradable precio accsesible personal amable
1-night trip
Verified

8/10 Very good

Es un hotel bien ubicado y el precio accsesible y limpio
carlos, 1-night trip
Verified

8/10 Very good

Barato y cómodo

El hotel es cómodo está a 5 min en bici o carro del centro de Tulum y de la playa está a 15 min. Lo padre también es que te prestan gratis las bicis para recorrer el centro y las playas. Es un hotel práctico
Jonny, 1-night trip
Verified

8/10 Very good

スタッフが優しい。

一室ダブルベッドツインをかりました。部屋はエアコン有り、テレビあり、ベッドの寝心地も良いです。借りた部屋がたまたまかもしれませんが排水溝が流れずお風呂が水浸しになりました。キッチンなし。冷蔵庫なしでした。 グランセノーテまでホテルの前の道をひたすら真っ直ぐ自転車で10-15分。ホテルで自転車の貸し出しデポジット250です。ちなみに自転車にブレーキは無くペダルを後ろに回すとブレーキがかかるタイプ。（メキシコでは珍しくないです）。徒歩圏内にスーパーと銀行、コンビニがあります。フロントは8-21時。スタッフはスペイン語オンリーですが、一生懸命話しを聞いてくれますし、とても親切に対応してくれます。
ap , 1-night trip
Verified

4/10 Fair

Attenzione a questo hotel!

Personale molto scortese al check in. L'hotel non accetta pagamenti con carte di credito ne banconote estere. Viene accettato il pagamento solamente con moneta locale. Il personale parla solamente la lingua locale. Dopo due giorni mi è arrivata una mail con scritto 'gracias' e mi sono ritrovato un'addebito sulla carta di credito utilizzata per la prenotazione con un pernottamento a me sconosciuto. Personalmente non consiglio questo hotel
Daen, 1-night trip
Verified

8/10 Very good

Solo una noche

Solo estuvimos una noche, el precio está acorde a la instalación sin duda regresaría a este hotel
leonardo, 1-night trip
Verified

6/10 Good

Good price

A little out of the way. About 1.5 k from ado bus station. Located next to a large supermarket But the price was right. None of the staff spoke english. But were very friendly and attentive. Bikes are avilable to use free ( you get what you pay for). They do function. Hot water takes forever ( apparently the norm). Aircon worked well... I walked everywhere ( taxis are available always). Lots todo in this town
1-night trip
Verified

2/10 Poor

Pesimo

Llegue al hotel con mi reservación ya hecha y no querían darme la habitación por que supuestamente yo no había hecho el pago cuando jamás me notificaron eso, me hicieron caminar para ir a un banco y regrese y no sabían darme respuesta de mi reservación, tuve que irme y buscar otro alojamiento ya que el personal no esta nada capacitado para tratar con las personas perdiendo tiempo de mi viaje. No lo recomiendo para nada.
2-night trip
Verified

6/10 Good

Ok place to crash.

Ok as a place to crash. Nice room. No contact or help from staff. Rooms face on to busy road. Closer to Tulum ruins as at far end of town.
2-night trip
Verified

6/10 Good

Mejorable con más humildad

No tienen botellas agua gratis que anuncian, personal antipático, prepotente, y muy desorganizado. Check in y check out muy lento.pocas veces estaban en recepción, pero tampoco iban cuando se les llamaba. Falta de amabilidad con el cliente.
t15, 4-night trip
Verified

8/10 Very good

It was okay for the price, has all the necessary and good wifi.
1-night trip
Verified

6/10 Good

Hotel comodo.

Hotel pequeño pero comodo cerca del centro y de lugares para comer rico y barato, también cerca de la playa, buena ubicación. Estacionamiento, wifi, agua fria y caliente, hotel limpio, a la orilla de la carretera y exactamente a la entrada de Tulum, económico, sin elevador solo son dos plantas, A/C, TV planas. En general bien cumple con el objetivo.
Verified

6/10 Good

kostenlose Fahrräder, ligt an der Hauptstrasse, zum Strand mit dem Fahrrad ca. 20 Minuten
Verified

8/10 Very good

가격대비 좋았습니다.
Verified

8/10 Very good

hotel limpio

Buen hotel para el precio que tiene, esta cerca de todo(centro, supermercado, playa) y te dan bicicletas lo cual te ahorra una buena lana en Tulum.
Verified

8/10 Very good

Hotel limpio y cómodo

Un hotel agradable, costo accesible y limpio.
Verified

10/10 Exceptional

Convenient and relaxing!

Great place to hang your hat while visiting the cenotes, ruins, beach, and tulum night life. The free parking allowed us to use a rental car (which I highly recommend for tulum and surrounding area but make sure you rent from another location like Playa Del Carmen, too expensive to rent in tulum). If you don't have a car they offer free bicycles to commute to the beach, ruins and the closer cenotes. Wish they had coffee in the lobby in the morning but I was able to get some from the OXXO across the street. Most days there is a torta (sandwhich) stand on the street beside hotel which has delicious tortas, and the grocery store is right on the corner. Staying here you are close to a lot of conveniences as well as near the end of the tourist strip. Some reviews mentioned the traffic being too loud on the big window rooms but we stayed in one and had no problem sleeping. Rooms are big with high ceilings, air conditioning, good water pressure, and clean. There are sun chairs on the back patio common area for sunbathing if you are too lazy to go to the beach.
Verified

8/10 Very good

Praktisch und sehr sauber

geeignete Lage und gratis Veloverleih
Verified

2/10 Poor

Nul

Pas de chasse d eau pendant 3 jours. Obligés de. Faire avec des seaux d eau. Donc retour au moyen âge. Pas de wifi. Pas de rangement. Aucunes solutions proposées. Les points positifs. : ménage quotidien, bonne literie. Prêt de vélos gratuits.Climatisation silencieuse et efficace