I am extremely disappointed with my experience at Messner Palace, which fell significantly below the standards expected of a four-star hotel.
Our first room had a door that would not lock properly. Despite reporting this, the issue remained unresolved, forcing us to move to the sister hotel.
The replacement room was in an unacceptable condition, with black mould around the shower and bathroom sealant, mould-like staining on the carpet, extensive dust, stained curtains, damaged furniture, torn wall coverings and holes in the walls. The air-conditioning unit was covered in black mould-like growth and dust, with similar staining on the ceiling. As someone with asthma, I found this particularly concerning.
The mattress had yellow/brown staining, and the bed base was unstable, causing the mattress to sink between its supporting bars. These conditions went well beyond normal wear and tear and raised serious concerns about cleanliness, maintenance and guest comfort.
When I explained that we were leaving because of the mould, the receptionist responded, “Well, I changed rooms for you,” without any meaningful acknowledgement or apology. Getting our city tax refund the following day was also unnecessarily difficult.
Within 24 hours of sitting on one of the beds, I developed five intensely itchy bites. A pharmacist suggested they were more likely to be bed bug bites than mosquito bites. Although the cause cannot be confirmed, this added to my concerns.