Banyan Tree Puebla

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Banyan Tree Puebla features a rooftop terrace and puts you within a 15-minute walk of Zócalo de Puebla. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Pasquinel Bistrot, one of 3 restaurants, serves breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a 24-hour fitness center. Fellow travelers love the helpful staff.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pet friendly
  • Parking available
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • In-room childcare

For families (6)

  • Babysitting (surcharge)
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
The current price is $159
$205 total
includes taxes & fees
Sep 27 - Sep 28

Why we love this property

Work and play paradise
City-center hotel offers business facilities with conference space and meeting rooms. Spa services and massages provide rejuvenation after work.
Food paradise on-site
Culinary excellence awaits at 3 restaurants and a cafe. Start the day with local cuisine breakfast, then explore chef service and unwind at 2 bars.
Spa sanctuary
The full-service spa offers aromatherapy, massages, and body treatments daily. A 24-hour gym and peaceful garden complete this rejuvenating retreat.

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Urban Bliss

A hotel room with a bed, two armchairs, a small table, a chandelier, and a view of a stone wall and greenery outside.

Urban Bliss

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Harmony Suite

A four-poster canopy bed with a nightstand and lamp, a wooden wardrobe, and a large floral painting on the wall.

Harmony Suite

  • City view
  • 210 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Room Double

A hotel room with two beds, a dining table, chairs, a chandelier, and a view of the outdoors.

Urban Room Double

8.8 out of 10
Excellent
(12 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Serenity Suite

A hotel room with a large bed, a flat-screen TV, a chair, a lamp, and a view of buildings through a glass door.

Serenity Suite

  • City view
  • 116 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Bliss Suite

A bedroom with a large bed, a bench, a desk, and a stone wall.

Bliss Suite

  • City view
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Junior Suite King

A hotel room with a large bed, a bench, a chair, a small table, and a view of the outdoors through large windows.

Urban Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Junior Suite Double

A hotel room with two beds, a nightstand with a lamp, and ornate headboard designs.

Urban Junior Suite Double

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Bliss Junior Suite

A four-poster bed with a pink upholstered headboard, a white sofa, a wooden cabinet, and a chandelier.

Bliss Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Room King

A bedroom with a large bed, a nightstand, a lamp, a decorative wall piece, and a hallway.

Urban Room King

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Bliss Suite

A bedroom with a stone wall, a large bed, a bench, a desk, and a window with curtains.

Bliss Suite

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Bliss Junior Suite

A four-poster bed, a red sofa, a white armchair, a wooden cabinet, and a patterned rug in a hotel room.

Bliss Junior Suite

  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Urban Room Two Double

A hotel room with two beds, a dining table, a desk, and a view of the outdoors.

Urban Room Two Double

  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

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About the neighborhood

Map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000

What's nearby

  • Puebla Convention Center - 5 min walk - 0.5 km
  • El Parian Market - 7 min walk - 0.6 km
  • Zócalo de Puebla - 12 min walk - 1.0 km
  • Zona Histórica de los Fuertes - 14 min walk - 1.2 km
  • Puebla Cathedral - 15 min walk - 1.3 km

Getting around

  • Puebla Intl. Airport (PBC) - 38 min drive
  • Puebla–Cholula Tourist Train Terminal - 25 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Restaurante Casa Reyna - ‬7 min walk
  • ‪Rooftop Banyan Tree - ‬1 min walk
  • ‪Café & Bar Rentoy - ‬5 min walk
  • ‪Gusano de Oro - ‬4 min walk
  • ‪Tarlets Coffee - ‬6 min walk

About this property

Banyan Tree Puebla

  • Banyan Tree Puebla features a rooftop terrace and puts you within a 15-minute walk of Zócalo de Puebla. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Pasquinel Bistrot, one of 3 restaurants, serves breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a 24-hour fitness center. Fellow travelers love the helpful staff.

At a glance

Hotel size

    • 78 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*

Pets

    • Pets allowed (1 total, up to 22 lbs per pet)*
    • Restrictions apply*
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Onsite valet parking (MXN 220.00 per day)

Transfers

    • Airport shuttle (available 24 hours)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7:00 AM–noon
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)

Working away

  • Meeting rooms
  • Conference space (4951 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 55-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi and wired internet
  • Phone

Food and drink

  • Chef
  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Local maps

Special features

Spa

Banyan Tree Spa has 3 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Dining

Pasquinel Bistrot - This restaurant serves breakfast and dinner. Open daily.
Trattoria Cello - This theme restaurant serves dinner only. Open daily.
Bar Los Lavaderos - Onsite bar. Open select days.
Rooftop Bar - Onsite rooftop bar. Open daily.
Saffron - This theme restaurant specializes in Thai cuisine. Reservations are required. Open select days.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 475 to 1000 for adults, and MXN 475 to 999 for children
  • Airport shuttle service is offered for an extra charge of MXN 1300 per vehicle (one-way, maximum occupancy 3)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for MXN 1000.0 per night

Pets

  • Pets are allowed for an extra charge of MXN 1260 per pet, per day

Parking

  • Valet parking costs MXN 220.00 per day

Pool, spa, & gym (if applicable)

  • Guests under 7 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Also known as

Rosewood Puebla Hotel

Rosewood Puebla

Hotel Azul Talavera

Azul Talavera Hotel

Banyan Tree Puebla Hotel

Banyan Tree Puebla Puebla

Banyan Tree Puebla Hotel Puebla

Frequently asked questions

Does Banyan Tree Puebla offer free cancellation for a full refund?

Yes, Banyan Tree Puebla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Banyan Tree Puebla?

Yes, there's an outdoor pool.

Are pets allowed at Banyan Tree Puebla?

Yes, pets are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of MXN 1260 per pet, per day. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Banyan Tree Puebla?

Yes. Valet parking costs MXN 220.00 per day.

Is airport shuttle service offered by Banyan Tree Puebla?

Yes, an airport shuttle is available. The charge is MXN 1300 per vehicle one-way.

What are the check-in and check-out times at Banyan Tree Puebla?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Banyan Tree Puebla and nearby?

Banyan Tree Puebla has 2 bars, a spa, and an outdoor pool, as well as a 24-hour fitness center and a garden.

Are there restaurants at or near Banyan Tree Puebla?

Yes, there are 3 onsite restaurants, featuring Thai cuisine.

What's the area around Banyan Tree Puebla like?

Banyan Tree Puebla is in Puebla Historic Center, a short 13-minute walk from Zócalo de Puebla and 19 minutes' walk from Puebla Cathedral.

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Reviews

Banyan Tree Puebla Reviews

9.2

Wonderful

9.6

Cleanliness

9.6

Location

9.4

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The rooftop pool area offered a lovely experience with a great view. (3 reviews)
  • The spa service was excellent, with a kind and skilled therapist providing a relaxing and effective massage. (4 reviews)
  • The restaurant offered delicious food, great service, and a spectacular view from the rooftop dining area. (20 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Room
Breakfast
Food
Restaurant
Location
View
Design
Parking
Cities

Reviews

Verified review

10/10 Exceptional

Amazing spacious rooms and the staff was friendly.
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10/10 Exceptional

Beautiful hotel in a good location with a view of the volcano.
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10/10 Exceptional

Beautiful hotel, friendly staff, and nice rooms in a good location.
Verified review

10/10 Exceptional

Staff was fantastic, room was spotless and extremely comfortable
Verified review

10/10 Exceptional

Great experience staying at this Hotel, service was great and the food delicious
Verified review

10/10 Exceptional

Fantastic facilities, stellar service and good food venues.
Verified review

10/10 Exceptional

Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly.
Verified review

10/10 Exceptional

Great location, amazing views from rooftop dining/pool area, good dining optione
Verified review

10/10 Exceptional

Amazing hotel, staff and service
Verified review

8/10 Very good

Beautiful property and great staff. The food was average at the hotel
Verified review

10/10 Exceptional

If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great.
Verified review

10/10 Exceptional

The design was superb, very nice property with good service.
Verified review

8/10 Very good

Great property restoration. Garden view from the restaurant is phenomenal.
Verified review

10/10 Exceptional

Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay!
Verified review

10/10 Exceptional

Amazingly comfortable le hotel, beds super comfy, tub for 2 and great location. Rooftop great for sunsets, clean and friendly staff
Verified review

10/10 Exceptional

This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.
Verified review

10/10 Exceptional

Fabulous roof deck / pool. Brilliant food. Amazing rooms Air conditioning / heating didn’t work. Coffee maker didn’t work. Wasn’t able to get fixed despite requests. Internet slow
Verified review

10/10 Exceptional

Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler.
Verified review

10/10 Exceptional

Loved the rooftop view and swimming pool. Also they delicious Thai food there. The employees were fabulous! Very responsive and welcoming!
Verified review

10/10 Exceptional

Very friendly people, very clean place, staff is very polite, we enjoyed our staying.. we will definitely come back. Love it!
Verified review

10/10 Exceptional

First trip to Puebla after seeing this property a couple of years ago. Staff are best of all
Verified review

10/10 Exceptional

Relaxing ambiance, clean and comfortable, sewer smell at times was a downside but seems to be all over the city
Verified review

8/10 Very good

WiFi connection needs to improve and they do not have a work center or a place in the room for you to work. The staff was very friendly and they offered me a table at the restaurant but it did not have a place to plug in and the WiFi was terrible.
Verified review

10/10 Exceptional

While breakfast is reasonably good, flavor and variety can be improved. The service and attitude from all staff is impecable. Facilities are in very good conditions and the overall experience is excellent
Verified review

10/10 Exceptional

Relaxing times

Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.