Tsai Hotel and Residences

Property class: 3
Hotel with 2 restaurants, near Ayala Center

Choose dates to view prices

At Tsai Hotel and Residences, you'll be just a 5-minute drive from Waterfront Cebu City Casino and SM City Cebu. For a bite to eat, guests can check out Tazza Cafe & Patisserie, one of 2 restaurants, which serves breakfast, lunch, and dinner. Also, Ayala Center and Colon Street are within a short drive.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • 24/7 front desk
$21
The current price is $28 total
includes taxes & fees
Nov 16 - Nov 17

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Twin Room, Balcony

A hotel room with two single beds, a wooden headboard, a small bedside table with a lamp, and a window with a view of buildings.

Twin Room, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Queen Room with Balcony

A bedroom with a bed, a wooden shelf with towels, a wooden wardrobe, and a small kitchenette area.

Queen Room with Balcony

  • Mountain view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Triple Room, Balcony

A hotel room with two beds, a wooden headboard, an air conditioning unit, a view of the city through a large window, and a dark curtain.

Triple Room, Balcony

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite, Balcony

A hotel room with a wooden door leading to a bedroom with two beds and a red sofa.

Suite, Balcony

  • Mountain view
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Twin Bed

View all photos for Basic Triple Room

A hotel room with a kitchenette, a bed, a desk, and a TV.

Basic Triple Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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8.2 out of 10, Very good, 90 reviews
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$22 total
includes taxes & fees
Nov 23 - Nov 24
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About the neighborhood

Map
11 Wilson St., Lahug, Cebu City, 6000

What's nearby

  • Cebu IT Park - 7 min walk - 0.6 km
  • Sugbo Mercado - 13 min walk - 1.1 km
  • Ayala Malls Central Bloc - 15 min walk - 1.3 km
  • Waterfront Cebu City Casino - 16 min walk - 1.4 km
  • Ayala Center - 5 min drive - 2.6 km

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 41 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪G-Spot - ‬4 min walk
  • ‪Andok's - ‬2 min walk
  • ‪Ding Qua Qua Dimsum House - ‬2 min walk
  • ‪Ayer's Lechon Hauz - ‬5 min walk

About this property

Tsai Hotel and Residences

  • At Tsai Hotel and Residences, you'll be just a 5-minute drive from Waterfront Cebu City Casino and SM City Cebu. For a bite to eat, guests can check out Tazza Cafe & Patisserie, one of 2 restaurants, which serves breakfast, lunch, and dinner. Also, Ayala Center and Colon Street are within a short drive.

At a glance

Hotel size

    • 70 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Other information

    • Designated smoking areas

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Reviews

Tsai Hotel and Residences Reviews

8.0

Very Good

8.0

Cleanliness

8.0

Location

8.2

Staff & service

7.6

Property conditions & facilities

Popular mentions

Room
Internet
Location
Service staff

Reviews

Verified review

8/10 Very good

Great customer service plus the unit is so big and the location is perfect. I would go back to this hotel again. Thank you for accommodating us
My cousins got to celebrate with us while we’re in town visiting. The place has open floor plan for us to just relax away from the busy streets and traffic during Sinulog 2026
Verified review

10/10 Exceptional

Clean, comfortable and very affordable

The area is close to Ayala Center and Waterfront Resort and Casino. Staff were friendly and very accommodating.
Verified review

10/10 Exceptional

The place is very convenient for us and the staff are very helpful and friendly.
Verified review

8/10 Very good

Helpful staff
Verified review

8/10 Very good

Very friendlyl staff
Verified review

8/10 Very good

We spent about 10 days at Tsai Hotel and Residences and don't have any negative feedback at all. The staff was always helpful and hospitable. Any time we called tot he front desk we were taken care of promptly, whether it was restocking water or taking garbage. We did have to ask everyday for water though and figured they would realize that we wanted our two free bottles everyday. Yet they always waited for us to ask, which isn't bad I guess. Very clean place and plenty of things to do around the area whether you are looking to eat or shop.
Verified review

6/10 Good

Very friendly staff. No hot water!
Verified review

6/10 Good

I like that it’s convenient, transportation is easy in the area as well. I didn’t really like the amenities especially the bathroom, shower area water flow is not separated so it tends to flood.
Verified review

10/10 Exceptional

Cheapest

cheapest and clean
Verified review

10/10 Exceptional

Perfect place to stay, very clean, affordable room prices and the location is perfectly close to the city.
Verified review

10/10 Exceptional

All my rewuests was taken care of right away. Tsai has a great sraff. I enjoyed my stay.
Verified review

10/10 Exceptional

Near & convenient to all restaurant
Verified review

8/10 Very good

It has a great location. The room was good but the bathroom is too small.
Verified review

6/10 Good

I think you need to check if there are bed bugs because I was itching in my entire stay. Toilet wasn't clean enough. Location was great for me since it is too close to where I was going to. It's nice is close to the church. Staff were helpful.
Verified review

8/10 Very good

yes
Verified review

6/10 Good

staff are good but can’t sleep the whole night dogs are barking.
Verified review

8/10 Very good

Value for money

Value for money but not in the best neighborhood. Safe but dirty.
Verified review

6/10 Good

Hotel was ok. They played strange music in entry. Bed had no blanket and internet was terrible.
Verified review

8/10 Very good

Tsai hotel was beautiful 6 years ago. It’s need updating on the paint and toilet. There was no refrigerator or TV in the room.
Verified review

4/10 Fair

I have stayed many places so far and I do not have the highest expectations, but this was not worth staying. The party on the roof across the street was so loud, I left my stay early. I am not so sensitive to noise, but wow.
Verified review

2/10 Poor

There was absolutely nothing to like.
Verified review

6/10 Good

I hope there would be a hot and cold shower. The hot is not functioning in my room. It would be better if you have a hand shower.
Verified review

6/10 Good

Little disappointed with loud construction sounds.

Stayed 2 nights and every morning little past 8am banging starts probably renovating but as a hotel most of the guests are tourists and obviously liked to sleep-in instead woken with loud sounds. They could have at least start it after 10am to 4pm. Towels were too rough, half full water bottles in the fridge, no shower curtain. Rooms looks and feels clean.
Verified review

2/10 Poor

Will Never Recommend

Very bad customer service experience! After booking and paying online, they denied the room I booked and they wanted me to pay additional payment so I can get the room I booked and paid online! Very bad experience! The Manager is not deserving of his position! Overall, I will definitely not come back and will not recommend!
Verified review

2/10 Poor

The Pictures are completely misleading. Maintenance is terrible; as an example: Aircon has no remote and canot be adjusted. There are no blankets or quilts available at all. The airconditioner is kept on Max Cold, so you can either shut it off and stop all airflow or leave it ON and freeze. Plumbing is inadequate; the shower is a trickle and the hot water barely works and is cold. The linen is threadbare. I could go on and on, but siffice it to let my actions speak for me as follows: I was booked for 4 nights. I stayed 1 night and checked out into another hotel.