We checked out of the hotel at 12:00 noon. However, since our flight was late at night, we left our luggage in the hotel’s luggage room and continued to stay at the hotel until the evening while waiting for our flight. During this time, we were not informed by the reception that we were no longer allowed to stay at the hotel, that we had to leave by a certain time, or that any additional fee would apply.
As we had stayed at the hotel before, we specifically informed the reception that our flight was late at night and that we would need to wait at the hotel until our departure time. We were told that there would be no problem and that we could stay and wait until our flight.
We did not use the aquapark during this period. We simply waited by the seaside and, when it was time to leave for our flight, we went to collect our luggage.
However, while we were collecting our luggage, a staff member named Murat, who introduced himself as the night manager, stopped us and told us, in a very uncomfortable and accusatory manner, that we had used the hotel facilities and that this was subject to an additional charge. He also stated that we should have left the hotel around 5:00–6:00 PM.
We explained to him that we had already informed the reception that we would be waiting at the hotel because our flight was late at night and that no one had warned us about any additional charge or a specific departure time. We also explained that we had not used the aquapark, pool, or similar facilit