Located in Região Urbana Homogênea IX, Palace Hotel is a haven of relaxation. Treat yourself to a rejuvenating massage at the onsite spa or take a refreshing dip in the indoor pool. Guests also rave about helpful staff and overall condition.
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
What's nearby
Poços de Caldas Cable Car - 2 min walk - 0.2 km
Pedro Sanches Square - 2 min walk - 0.2 km
Thermas Antonio Carlos - 3 min walk - 0.3 km
Macacos Fountain - 8 min walk - 0.7 km
Walter World Theme Park - 6 min drive - 4.3 km
Restaurants
Casa do Colono - 3 min walk
Gelateria Dubelato - 4 min walk
#Querocafé - 3 min walk
Pesto Cozinha Bar - 4 min walk
Café Concerto - 3 min walk
About this property
Palace Hotel
Bring the kids when you stay at Palace Hotel in Poços de Caldas and they can enjoy the free kids' club. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. An indoor pool, a poolside bar, and a fitness center are other highlights. Fellow travelers say good things about the helpful staff and overall property condition.
Languages
English, Portuguese
More about this property
VISIBILITY
At a glance
Hotel size
191 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Parents must have child's birth certificate and photo ID*
No cribs (infant beds)
Free children's club
Pets
Pets not allowed
Internet
Free WiFi in public areas
Parking
Onsite self parking (BRL 40 per night)
Secured covered onsite valet parking (BRL 40 per night)
Other information
Designated smoking areas (fines apply)
LOB_HOTELS
Property amenities
Food and drink
Restaurant
Bar/lounge
Poolside bar
Coffee/tea in a common area
Room service (limited hours)
Snack bar/deli
Traveling with children
Children stay free (see details)
Free children's club
Toys
What to do
Pool table
Bingo
Access to nearby indoor pool
Working away
4 meeting rooms
Services
24-hour front desk
Tour/ticket assistance
Laundry facilities
Free newspapers in lobby
Multilingual staff
Pool loungers
Romance packages
Facilities
1 building/tower
Built in 1930
Safe-deposit box at front desk
Garden
Television in common areas
Fitness center
An indoor pool
Arcade/game room
Full-service spa
Sauna
Massage/treatment rooms
Steam room
Accessibility
Elevator
Wheelchair-accessible path of travel
ROOM
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Minibar
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Bidet
Towels
Stay connected
Desk
Phone
More
Daily housekeeping
Connecting/adjoining rooms available
STAR_OUTLINE
Special features
Spa
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages.
MONETIZATION_ON
Fees & policies
Children & extra beds
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Parking
Self parking costs BRL 40 per night
Covered valet parking costs BRL 40 per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas
HELP_OUTLINE
Frequently asked questions
Does Palace Hotel offer free cancellation for a full refund?
Yes, Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Palace Hotel?
Yes, there's an indoor pool.
Are pets allowed at Palace Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Palace Hotel?
Yes. Self parking costs BRL 40 per night. Valet parking costs BRL 40 per night.
What are the check-in and check-out times at Palace Hotel?
Check-in start time: 4:00 PM; Check-in end time: noon. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Palace Hotel?
No, this hotel doesn't have a casino, but Palace Casino (1-min walk) is nearby.
What is there to do at Palace Hotel and nearby?
Palace Hotel has a spa, an indoor pool, and a steam room, as well as an arcade, a garden, and access to a nearby indoor pool.
Are there restaurants at or near Palace Hotel?
Yes, there's an onsite restaurant.
What's the area around Palace Hotel like?
Palace Hotel is in Região Urbana Homogênea IX, a short 3-minute walk from Pedro Sanches Square and 3 minutes' walk from Thermas Antonio Carlos.
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Palace Hotel Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Jul 9, 2025
Would love to stay here again
Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again.
Greg
Greg, 3-night trip
8/10 Very good
Jan 27, 2025
Beautiful place
Nivalda
Nivalda, 1-night trip
10/10 Exceptional
Dec 18, 2024
The hotel was situated in the heart of town.
Easy access to downtown.Great views from the balcony.The food was exceptional!
The staff was curious and friendly with many of them speaking English.
Robert
Robert, 2-night trip
10/10 Exceptional
Jul 24, 2024
Great hotel
Love this hotel. i
Facilities in much need of repairs due to time.
Katia
Katia, 2-night trip
6/10 Good
Feb 1, 2025
This property was beautiful. The breakfast was lovely and it delivered exactly what it promised.
My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room.
Overall I will visit this hotel again!
KRISTIN
KRISTIN, 1-night trip
10/10 Exceptional
Sep 15, 2024
Ok
Christine g h
Christine g h, 1-night trip
10/10 Exceptional
Aug 14, 2024
Ok
Jose Carlos Hoffmann
Jose Carlos Hoffmann, 1-night trip
10/10 Exceptional
Jul 30, 2025
Carolina
Carolina, 1-night trip
8/10 Very good
Jul 29, 2025
Paulo César Panchin
Paulo César Panchin, 1-night trip
10/10 Exceptional
Jul 25, 2025
Para quem gosta de locais históricos
Atendeu as expectativas. Pudemos frequentar a piscina com aguas termais em todos os dias. Aulas de hidroginastica animadas. Fomos avisados de que nao haveria ar condicionsdo mas tivemos sorte pois a temperatura estava agradavel. Café da manha com grande variedade porem pães e bolos não são saborosos. Almoço muito bom a preco justo com destaque para o pudim(delicioso ). Localização excelente.
Edson
Edson, 3-night trip
10/10 Exceptional
Jul 25, 2025
Verified traveler
3-night trip
8/10 Very good
Jul 24, 2025
Felipe
Felipe, 4-night trip
10/10 Exceptional
Jul 24, 2025
Hotel clássico - uma viagem no tempo
Hotel clássico no centro de poços de caldas. Parece uma viagem no tempo. Atendimento, alimentação, limpeza e confortos excelentes. Única coisa a melhorar seria estender tempo para almoço e jantar no regime de pensão completa.
Verified traveler
1-night trip
8/10 Very good
Jul 23, 2025
PAULO
PAULO, 2-night trip
10/10 Exceptional
Jul 23, 2025
Fernando José
Fernando José, 2-night trip
6/10 Good
Jul 23, 2025
Tive um problema na chegada pois demoraram horas p acusarem meu pagamento pelo hotels.com
Depois no dia seguinte em diante foi tudo ok.
Verified traveler
3-night trip
4/10 Fair
Jul 21, 2025
Hospedagem decepcionante
CYNARA
CYNARA, 1-night trip
10/10 Exceptional
Jul 20, 2025
Hernani
Hernani, 2-night trip
8/10 Very good
Jul 19, 2025
Estadia muito boa, quarto amplo e confortável,
Fabiano
Fabiano, 2-night trip
8/10 Very good
Jul 19, 2025
Elaine
Elaine, 3-night trip
10/10 Exceptional
Jul 18, 2025
Verified traveler
1-night trip
10/10 Exceptional
Jul 18, 2025
Silvana
Silvana, 3-night trip
8/10 Very good
Jul 16, 2025
Resumo
A estadia foi boa, a equipe do hotel é extremamente atenciosa, as refeições deixaram um pouco a desejar, apesar da fartura eram comidas simples, sem nada mais elaboradas e um tipo de proteína de cada, exemplo um tipo de carne bovina se a pessoa não gostar do molho não tem outra, vai de frango.
Preços das bebidas justo. Limpeza excelente tudo muito bem higienizado, toalhas macias e perfumadas, cama e roupas de camas excelentes.
Voltaria com certeza.
Marcio
Marcio, 1-night trip
8/10 Very good
Jul 13, 2025
Lugar ótimo no centro
O Hotel é incrivel muito bonito , mas o quarto que ficamos muito antigo , o banheiro ruim o box não veda a água alaga banheiro e quarto precisam de uma boa reforma , pintura do quarto ruim