Our group stayed at Mercure Jakarta and booked a total of five rooms. Before arrival, we explicitly requested quiet rooms. Unfortunately, our experience was disappointing from the start.
The first room assigned to us had a non-functioning soap dispenser and no working bathroom ventilation fan. Although we were moved to another room, it was located next to the elevator, resulting in constant noise and making it far from the quiet room we had requested.
Cleanliness was another major issue. Not only was our room dirty, but all five rooms booked by our group showed poor housekeeping standards. Cabinets and surfaces were covered with a noticeable layer of dust, giving the impression that the rooms had not been properly cleaned before our arrival. We considered making a formal complaint but decided against it after already having to raise issues about the room defects.
The situation became even more frustrating when we requested an extra bed. After returning from a long day out and already being asleep, we received a call at 10:30 PM demanding immediate payment for the extra bed. We explained that we were already in bed, yet management insisted on coming to our room with a payment terminal. We were told that payment had to be collected immediately because they did not have our details and could not trust that the charge would be settled later. This explanation was simply not credible, as the hotel already had our reservation and guest
Do not stay here unless you want bedbugs