We had the pleasure of staying at this hotel twice during our trip to Germany—once at the beginning of our vacation and again after returning from our 11-day cruise—and both experiences were excellent.
The staff was consistently warm, professional, and incredibly helpful. They truly went above and beyond when our luggage was delayed by the airline and we had to leave for our cruise without it. Once our luggage finally arrived, the hotel safely stored it for us during our entire cruise, giving us tremendous peace of mind. Returning after 11 days and knowing our belongings were waiting for us was such a relief.
The level of care and customer service we received was exceptional. Every staff member we interacted with was cordial, attentive, and genuinely interested in helping make our stay as smooth as possible.
We are very grateful for their kindness and support and would not hesitate to stay here again. Highly recommended!