I arrived late at night, and the host waited for me and made sure I could check in smoothly. The self-check-in instructions were clear, including the intercom, keys, and smart card details. The apartment was as described, and everything worked well on the day.
The host is a genuinely warm and helpful person. He was patient, kind, and clearly cared about making sure I had everything I needed. I contacted the host via WhatsApp, and he was helpful and responsive.
A note on Hotels.com: when I couldn’t reach the host, they helped me get in touch with the property and provided me with the WhatsApp channel. However, they gave no substantive commitment — no written confirmation, no clear fallback plan, and they kept pushing the responsibility back to me.
Overall, a smooth stay. I would stay here again. The accommodation is good.