MainStay Suites Mackay

Choose dates to view prices

MainStay Suites Mackay is a great choice for a stay in Mackay. Guests can grab a bite to eat at the restaurant and visit the fitness center for a workout. Other highlights at this luxurious hotel include an outdoor pool, a terrace, and a garden.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Housekeeping (on request)
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Fitness center
  • Self parking
  • Terrace
  • Air conditioning
  • Garden
  • Front-desk safe
  • Vending machine
  • Laundry service

For families (6)

  • Cribs/infant beds (surcharge)
  • Stovetop
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Television
The current price is $142
$149 total
includes taxes & fees
Oct 9 - Oct 10

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

A modern living room with a grey sofa, a dining table with chairs, a kitchen area with white cabinets and appliances, and a hallway leading to a bathroom.

Suite, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

A hotel room with a bed, a bedside table, a lamp, an air conditioner, and a painting on the wall.

Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

A modern living room with a grey sofa, a wooden coffee table, and a dining area with a wooden table and chairs.

Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

A modern hotel room with a dining area, kitchenette, and a bed.

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

A hotel room with a bed, desk, chair, and a large mirror.

Room, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

Similar properties

Executive Apartment, 1 Bedroom | Laptop workspace, WiFi (free), bed sheets
Oaks Mackay Rivermarque Hotel
City Centre
  • Pool
  • Parking available
  • Free WiFi
  • Restaurant
8.4 out of 10, Very good, 590 reviews
The price is $135
$149 total
includes taxes & fees
Sep 27 - Sep 28
Oaks Mackay Rivermarque Hotel
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
38 Macalister Street, Mackay, QLD, 4740

What's nearby

  • Artspace Mackay - 2 min walk - 0.2 km
  • Mackay Enertainment and Convention Centre - 5 min walk - 0.5 km
  • Jubilee Park - 5 min walk - 0.5 km
  • Bluewater Lagoon - 8 min walk - 0.7 km
  • Caneland Central - 8 min walk - 0.7 km

Getting around

  • Mackay, QLD (MKY) - 11 min drive
  • Mackay Station - 9 min drive
  • Nabilla Station - 21 min drive
  • Mapalo Station - 25 min drive

Restaurants

  • ‪Hungry Jack's - ‬6 min walk
  • ‪Red Rooster - ‬8 min walk
  • ‪Hot Wok - ‬4 min walk
  • ‪Austral Hotel - ‬5 min walk
  • ‪The Dispensary - ‬6 min walk

About this property

MainStay Suites Mackay

  • MainStay Suites Mackay is a great choice for a stay in Mackay. Guests can grab a bite to eat at the restaurant and visit the fitness center for a workout. Other highlights at this luxurious hotel include an outdoor pool, a terrace, and a garden.

At a glance

Hotel size

    • 97 rooms

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 10:00 AM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • The front desk is open Monday - Friday (7:00 AM - 10:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Covered onsite self parking (AUD 25 per night)
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Barbecue grills

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby

Working away

  • Meeting room
  • Conference space (775 square feet)

Services

  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An outdoor pool
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Premium bedding
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Microwave
  • Stovetop
  • Toaster
  • Free bottled water

More

  • Housekeeping on request
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of AUD 25 (subject to availability)
  • Late check-in between 10:00 AM and noon can be arranged for an extra charge of AUD 50
  • Late check-out can be arranged for an extra charge of AUD 50.00 (subject to availability)
  • Credit card charges are subject to an extra charge

Children & extra beds

  • Cribs/infant beds are available for AUD 10.0 per day
  • Rollaway beds are available for AUD 60 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of AUD 350 per accommodation, per stay

Parking

  • Covered self parking costs AUD 25 per night
  • Parking height restrictions apply

Policies

Extra-person charges may apply and vary depending on property policy.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Mackay Quest

Quest Hotel Mackay

Quest Mackay

Quest Mackay Hotel

Quest Mackay

Aligned Corporate Residences Mackay Hotel

Aligned Corporate Residences Mackay Mackay

Aligned Corporate Residences Mackay Hotel Mackay

Frequently asked questions

Does MainStay Suites Mackay offer free cancellation for a full refund?

Yes, MainStay Suites Mackay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at MainStay Suites Mackay?

Yes, there's an outdoor pool.

Are pets allowed at MainStay Suites Mackay?

Yes, cats and dogs are welcome. There's a charge of AUD 350 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at MainStay Suites Mackay?

Yes. Self parking costs AUD 25 per night.

What are the check-in and check-out times at MainStay Suites Mackay?

Check-in start time: 2:00 PM; Check-in end time: 10:00 AM. There's a charge of AUD 25 for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge of AUD 50.00 (subject to availability). Contactless check-out is available.

What is there to do at MainStay Suites Mackay and nearby?

MainStay Suites Mackay has an outdoor pool and a fitness center, as well as a picnic area and a garden.

Are there restaurants at or near MainStay Suites Mackay?

Yes, there's an onsite restaurant.

What's the area around MainStay Suites Mackay like?

MainStay Suites Mackay is in City Centre, a short 6-minute walk from Mackay Enertainment and Convention Centre and 8 minutes' walk from Bluewater Lagoon.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

MainStay Suites Mackay Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

8.6

Staff & service

8.2

Property conditions & facilities

Reviews

Verified review

8/10 Very good

Great location

Located above a Greek restaurant with yummy food, and close to other restaurants, a few mins from the shopping mall and Dan Murphy. Staff were very friendly.
Verified review

10/10 Exceptional

Easy check-in and checkout. Really friendly staff. Didn't use the pool or barbecue area but they looked clean.
Verified review

6/10 Good

I liked how the hotel was pet friendly and optional for pet owners to have there dog. I think more hotels should be like this. I did not like that after reception was closed you couldnt acess anything such as milk, tea, coffee or facilities such as the roof top tearrace bbq area to smoke or that there was no balcony in the single bed standard room. Made the room have no air flow.
Verified review

10/10 Exceptional

Great amenities close to everything. Great staff
Verified review

8/10 Very good

Everything you need
Verified review

10/10 Exceptional

.
Verified review

6/10 Good

Family Holiday

No microwave cookware, luckily we took some with us. TV in wrong position Only 1 lounge chair Considering how much we paid thought we would have had a balcony. Wouldn't recommend staying here unless you're here for work, unaware it wasn't for family holiday
Verified review

4/10 Fair

Property in good central location , room supplied was overlooking a restaurant roof with extraction fans going to all hours, no screen on small balcony with no view. Bed was hard, old and uncomfortable, amenities disjointed from living area and set out like a nursing home. Booked in for three days checked out next morning no refund.
Verified review

6/10 Good

No internet was problematic
Verified review

4/10 Fair

The room we were allocated was not cleaned when we arrived.
Verified review

8/10 Very good

Overpriced and a bit tired no netflix as advertised, no reception or after hours service after 5pm
Verified review

2/10 Poor

The property was close to my event and close to town facilities
Verified review

8/10 Very good

Large room
Verified review

10/10 Exceptional

Convenient location, walking distance to restaurants. I would stay here again.
Verified review

10/10 Exceptional

Great size appartments
Verified review

8/10 Very good

Liked having full cooking facilities and staff were great
Verified review

4/10 Fair

Wasn't told prior or at check in that rooms would not be serviced over the new year long weekend. Not only were they not serviced, but the complex was unmanned new year's day. Not only a security issue but other people were confused about how to check in. Rooms were tidy but tired. Towel rack kept falling off, and drier was too noisy to use while in the room (feel sorry for anyone next door).
Verified review

6/10 Good

Overall stay was pleasant and good. We had a 4 night stay from Thursday to Monday and there was no room service available during the weekend. Wifi was not working as it was under maintenance for the whole 4 days of our stay.
Verified review

6/10 Good

First night there the roof top area was open but for the rest of the stay it was closed. Having to then resort to going to the car park for a smoke. And the "double bed" was just to singles pushed together. Save the cash and go somewhere cheaper the experience would probably be the same.
Verified review

8/10 Very good

Overnight Stay

Satisfactory overnight stay. Staff were efficient and friendly. Room is a basic hotel room with small kitchenette.
Verified review

10/10 Exceptional

Central location.very clean rooms great place to stay.
Verified review

8/10 Very good

Easy on/off Bruce Highway

Easy to find, right across from the river, so nice view. One block away from small, quiet downtown. We liked that the Quest hotels have kitchenette, if you want to cook.
Verified review

10/10 Exceptional

Comfortable, convenient and clean

Have stayed at the Quest on previous occassions. Friendly and helpful staff. Clean and comfortable rooms. Quiet location, within a 5 min walk to a range of eating places and to the mall.
Verified review

8/10 Very good

👍👍
Verified review

10/10 Exceptional

Central Location, Good room, Handy to restaurants within walking distance