MainStay Suites Mackay

Property class: 4.5
Luxury hotel in Mackay with outdoor pool and restaurant

Choose dates to view prices

MainStay Suites Mackay is a great choice for a stay in Mackay. Guests can grab a bite to eat at the restaurant and visit the fitness center for a workout. Other highlights at this luxurious hotel include an outdoor pool, a terrace, and a garden.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
The current price is $134
$141 total
includes taxes & fees
Nov 14 - Nov 15

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

A hotel room with a bed, nightstands, a window with curtains, and a view of the sky.

Suite, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

A hotel room with a bed, a bedside table, a lamp, a wall-mounted air conditioner, and a painting.

Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

A modern hotel room with a desk, chair, bed, and a large mirror.

Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Room

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

A modern hotel room with a bed, bedside table, lamp, and a view into the kitchen area.

Room, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

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8.8 out of 10, Excellent, 773 reviews
The price is $89
$89 total
includes taxes & fees
Nov 8 - Nov 9
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About the neighborhood

Map
38 Macalister Street, Mackay, QLD, 4740

What's nearby

  • Artspace Mackay - 2 min walk - 0.2 km
  • Mackay Enertainment and Convention Centre - 5 min walk - 0.5 km
  • Jubilee Park - 5 min walk - 0.5 km
  • Bluewater Lagoon - 8 min walk - 0.7 km
  • Caneland Central - 8 min walk - 0.7 km

Getting around

  • Mackay, QLD (MKY) - 11 min drive
  • Mackay Station - 9 min drive

Restaurants

  • ‪Hungry Jack's - ‬6 min walk
  • ‪Red Rooster - ‬8 min walk
  • ‪The Dispensary - ‬6 min walk
  • ‪Hot Wok - ‬4 min walk
  • ‪Austral Hotel - ‬5 min walk

About this property

MainStay Suites Mackay

  • MainStay Suites Mackay is a great choice for a stay in Mackay. Guests can grab a bite to eat at the restaurant and visit the fitness center for a workout. Other highlights at this luxurious hotel include an outdoor pool, a terrace, and a garden.

At a glance

CHECK-IN
2:00pm
CHECK-OUT
10:00am

Hotel size

    • 97 rooms

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 10:00 AM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • The front desk is open Monday - Friday (7:00 AM - 10:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Covered onsite self parking (AUD 25 per night)
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking

Other information

    • Smoke-free property

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Reviews

MainStay Suites Mackay Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

8.6

Staff & service

8.2

Property conditions & facilities

Reviews

Verified review

8/10 Very good

Great location

Located above a Greek restaurant with yummy food, and close to other restaurants, a few mins from the shopping mall and Dan Murphy. Staff were very friendly.
Verified review

10/10 Exceptional

Easy check-in and checkout. Really friendly staff. Didn't use the pool or barbecue area but they looked clean.
Verified review

6/10 Good

I liked how the hotel was pet friendly and optional for pet owners to have there dog. I think more hotels should be like this. I did not like that after reception was closed you couldnt acess anything such as milk, tea, coffee or facilities such as the roof top tearrace bbq area to smoke or that there was no balcony in the single bed standard room. Made the room have no air flow.
Verified review

10/10 Exceptional

Great amenities close to everything. Great staff
Verified review

8/10 Very good

Everything you need
Verified review

6/10 Good

Family Holiday

No microwave cookware, luckily we took some with us. TV in wrong position Only 1 lounge chair Considering how much we paid thought we would have had a balcony. Wouldn't recommend staying here unless you're here for work, unaware it wasn't for family holiday
Verified review

10/10 Exceptional

.
Verified review

4/10 Fair

Property in good central location , room supplied was overlooking a restaurant roof with extraction fans going to all hours, no screen on small balcony with no view. Bed was hard, old and uncomfortable, amenities disjointed from living area and set out like a nursing home. Booked in for three days checked out next morning no refund.
Verified review

6/10 Good

No internet was problematic
Verified review

4/10 Fair

The room we were allocated was not cleaned when we arrived.
Verified review

8/10 Very good

Overpriced and a bit tired no netflix as advertised, no reception or after hours service after 5pm
Verified review

2/10 Poor

The property was close to my event and close to town facilities
Verified review

8/10 Very good

Large room
Verified review

10/10 Exceptional

Convenient location, walking distance to restaurants. I would stay here again.
Verified review

10/10 Exceptional

Great size appartments
Verified review

8/10 Very good

Liked having full cooking facilities and staff were great
Verified review

4/10 Fair

Wasn't told prior or at check in that rooms would not be serviced over the new year long weekend. Not only were they not serviced, but the complex was unmanned new year's day. Not only a security issue but other people were confused about how to check in. Rooms were tidy but tired. Towel rack kept falling off, and drier was too noisy to use while in the room (feel sorry for anyone next door).
Verified review

6/10 Good

Overall stay was pleasant and good. We had a 4 night stay from Thursday to Monday and there was no room service available during the weekend. Wifi was not working as it was under maintenance for the whole 4 days of our stay.
Verified review

6/10 Good

First night there the roof top area was open but for the rest of the stay it was closed. Having to then resort to going to the car park for a smoke. And the "double bed" was just to singles pushed together. Save the cash and go somewhere cheaper the experience would probably be the same.
Verified review

8/10 Very good

Overnight Stay

Satisfactory overnight stay. Staff were efficient and friendly. Room is a basic hotel room with small kitchenette.
Verified review

10/10 Exceptional

Central location.very clean rooms great place to stay.
Verified review

8/10 Very good

Easy on/off Bruce Highway

Easy to find, right across from the river, so nice view. One block away from small, quiet downtown. We liked that the Quest hotels have kitchenette, if you want to cook.
Verified review

10/10 Exceptional

Comfortable, convenient and clean

Have stayed at the Quest on previous occassions. Friendly and helpful staff. Clean and comfortable rooms. Quiet location, within a 5 min walk to a range of eating places and to the mall.
Verified review

8/10 Very good

👍👍
Verified review

10/10 Exceptional

Central Location, Good room, Handy to restaurants within walking distance