The most arrogant experience I remember any hotel since forever. When we checked in after 8 hours drive in heavy rain, reception told to us that we have been upgraded. After unloading in rain as no parking nearby and having well needed showers, we realised that the cottage was in fact more fancy the we booked. But they too downgraded us as our cottage did not had kitchen or "partial" sea view which we booked and paid. Kitchen is important to us as I have celiac. When contacting reception they told that we can collect our stuff, load to our car, drive to another place and unload again everything in heavy rain. And no parking nearby the cottages. I told not tonight.
Next day tried to contact the reception three times, no response. Fourth time I was so frustrated I requested compensation about the non-existing kitchen and sea view, no response. When checking out day after I told to the reception that their service was disaster. No response.