Perhaps this hotel was once a 4-star but I can assure you it's more like a hostel now.
Beginning with the few positives the bathroom was clean (aside from the stained towel), the bed comfortable, the views are great and the location is only 15 mins from Centraal.
The lift on entry was filthy, the hotel lounge was dirty and and needs refurbishment. The breakfast was limited and not of the greatest quality. There were no proper coffee cups
The carpet in the room had tissue on the floor, chocolate wrappers under the bed, the coffee machine didn't work, the fridge lets off a huge amount of heat and the air conditioning does not work. The furniture is tired and the fabrics stained, the net curtains were ripped in places and dirty.
The television remote was sticky, half of the channels didn't work and had no Smart TV features.
I can't think of what would compel me to stay with this hotel or indeed any hotel in this chain again.