The hotel was excellent in terms of design and innovation; its architecture and aesthetic were impressive. We had an "all-inclusive premium" package, but we only had two days to make use of it. Whenever we tried to book services—such as massages, haircuts, or other amenities—it was never possible. We had to ask the hotel manager for assistance, which finally allowed us to access the services included in our package. Furthermore, whenever we wanted to dine at a bar or restaurant, we faced wait times of at least an hour. This is unacceptable, especially given that this is not an inexpensive hotel. An "all-inclusive" package is meaningless if you cannot actually receive the services. When my spouse fell ill, we requested hot milk to be brought to our room, but we were told there would be an extra charge. We brought this to the attention of the hotel manager, and the charge was waived. We spent so much time waiting and chasing after reservations that we ended up exhausted; this should not have been the case.