We had an amazing time at Paradise Beach Resort overall! The bar and restaurant staff were outstanding – super friendly, welcoming, and always made sure we had everything we needed. The beach was beautiful, and getting chairs in the morning was easy, which made for stress-free beach days.
The party scene was perfect – lively and exactly what we were hoping for during our stay. The rooms were good, although we did have a problem on the first night when one of the beds had a bad smell. The security/on-call staff that night were incredibly helpful and resolved the issue quickly.
However, the only major downside was the male receptionist. After the bed issue, he repeatedly made unnecessary comments about how we had “woken him up at 5 AM,” and continued to blame us for the situation throughout our stay. He even threw money at one of my friends at one point, which was completely disrespectful. He also gave us attitude when we asked simple questions, like checking the bus schedule.
Check-out was especially unpleasant – while on the day we arrived, he had one of his staff help carry our 4 large suitcases up multiple flights of stairs, on the day we left, he refused to help us bring them back down, and just stood there watching as we struggled. He didn’t offer assistance or ask anyone to help, which felt needlessly rude and dismissive.
Aside from this one individual, we truly loved our stay and would definitely return – hopefully with better front desk service next time.
