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Cloud Hotel & Suites

4.0 star property
Nairobi hotel with outdoor pool, connected to a shopping center

Choose dates to view prices

In the heart of Parklands, Cloud Hotel & Suites offers an upscale retreat with a poolside bar and rejuvenating spa services like saunas, Turkish baths, and massages. Relax by the indoor or outdoor pool with free cabanas and umbrellas. With a 24-hour business center, coffee shop/cafe on site as well as in-room WiFi previous guests have praised this hotel's perfect blend of work and play.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Sauna
  • Steam room
  • Hot tub
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business center

Feel at home (6)

  • Babysitting (surcharge)
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
The current price is $50
$59 total
includes taxes & fees
May 19 - May 20

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Executive Room

Executive Room | Premium bedding, in-room safe, desk, soundproofing

Executive Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, in-room safe, desk, soundproofing

Standard Double or Twin Room

9.6 out of 10
Exceptional
(10 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite

Suite | Premium bedding, in-room safe, desk, soundproofing

Suite

10.0 out of 10
Exceptional
(1 review)
  • Canal view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
Best Western Plus Meridian Hotel
Nairobi Central
  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.8 out of 10, Excellent, 1,001 reviews
The price is $61
$72 total
includes taxes & fees
May 23 - May 24
Best Western Plus Meridian Hotel
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About the neighborhood

Map
Corner of 4th Parklands and Masari Road, Nairobi, 00100

What's nearby

  • Diamond Plaza II - 1 min walk - 0.1 km
  • The Aga Khan University Hospital - 8 min walk - 0.7 km
  • Aga Khan University Nairobi - 13 min walk - 1.2 km
  • Karura Forest - 1 min drive - 1.1 km
  • University of Nairobi - 3 min drive - 2.2 km

Getting around

  • Nairobi (WIL-Wilson) - 22 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 35 min drive
  • Syokimau Station - 33 min drive
  • Nairobi Station - 35 min drive
  • Syokimau SGR Railway Station - 36 min drive
  • Airport shuttle (surcharge)

Restaurants

  • โ€ชJava House - Aga Khan University Hospital - โ€ฌ11 min walk
  • โ€ชParklands 2nd Avenue - โ€ฌ8 min walk
  • โ€ชRed Ginger - โ€ฌ7 min walk
  • โ€ชGita Foods - โ€ฌ9 min walk
  • โ€ชHashmiโ€™s Bbq - โ€ฌ1 min walk

About this property

Cloud Hotel & Suites

At Cloud Hotel & Suites, you'll be within a 15-minute drive of United Nations Office at Nairobi and Thika Road Mall. Guests can indulge in deep-tissue massages or aromatherapy, then grab a bite to eat at the coffee shop/cafe. Other highlights include an indoor pool, an outdoor pool, and a poolside bar.

At a glance

DONE

Hotel size

    • 39 rooms
DONE

Arriving/Leaving

    • Check-in start time: noon; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11:30 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AMโ€“10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Safari nearby
  • Boat tours nearby

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • An outdoor pool
  • An indoor pool
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 47
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Onsite venue - Overlooking the pool, this restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 9 per person
  • Airport shuttle service is offered for an extra charge of USD 30 per vehicle (one way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 20.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

Also known as

Cloud Hotel Nairobi

Cloud Nairobi

Cloud Hotel & Suites Hotel

Cloud Hotel & Suites Nairobi

Cloud Hotel & Suites Hotel Nairobi

Frequently asked questions

Does Cloud Hotel & Suites offer free cancellation for a full refund?

Yes, Cloud Hotel & Suites does have fully refundable room rates available to book on our site. If youโ€™ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Cloud Hotel & Suites?

Yes, there's an indoor pool and an outdoor pool.

Are pets allowed at Cloud Hotel & Suites?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Cloud Hotel & Suites?

Yes, there's free self parking.

Is airport shuttle service offered by Cloud Hotel & Suites?

Yes, an airport shuttle is available. The charge is USD 30 per vehicle one way.

What are the check-in and check-out times at Cloud Hotel & Suites?

Check-in start time: noon; Check-in end time: midnight. Check-out time is 11:30 AM. Contactless check-in is available.

Is there an onsite casino at Cloud Hotel & Suites?

No, this hotel doesn't have a casino, but Lucky 8 Casino (10-min drive) is nearby.

What is there to do at Cloud Hotel & Suites and nearby?

Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes safari tours and ecotours. Relax in the hot tub and take invigorating swims in the indoor and outdoor pools. Cloud Hotel & Suites also has a sauna and a steam room.

Are there restaurants at or near Cloud Hotel & Suites?

Yes, there's an onsite restaurant that offers alfresco dining, local and international cuisine, and pool views.

What's the area around Cloud Hotel & Suites like?

Cloud Hotel & Suites is a short 1-minute walk from Diamond Plaza II and 14 minutes' walk from Aga Khan University Nairobi.

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Reviews

Cloud Hotel & Suites Reviews

7.4

Good

7.6

Cleanliness

8.0

Location

7.6

Staff & service

7.0

Property conditions & facilities

Popular mentions

Room
Shopping malls
View
Location
Restaurant
Breakfast

Reviews

Verified

8/10 Very good

Staff did seem very self courteous and the breakfast was ridiculously priced.
Esther, 2-night trip
Verified

10/10 Exceptional

Friendly staff and excellent
Cecil, 2-night trip
Verified

10/10 Exceptional

Quiet rooms, perfect shower water temperature, very clean, friendly staff, restaurant food and breakfast buffet are very delicious, very comfortable and clean beds, and cold A/C. ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ
Cecil, 2-night trip
Verified

10/10 Exceptional

I've lodged at Cloud on multiple occasions, each time my expectations were met. Clean rooms, comfortable beds, a nice and delicious breakfast buffet, and a restaurant that serves excellent room service.
Cecil, 1-night trip
Verified

10/10 Exceptional

Very nice location, in the middle of everything, supermarket and restaurants are walking distance,. the staff at the hotel was so friendly and polite. For sure will be back to the same hotel but bigger room.
YOUSIF, 4-night trip
Verified

10/10 Exceptional

Friendly staff
Cecil, 1-night trip
Verified

8/10 Very good

Clean room
Mick, 1-night trip
Verified

10/10 Exceptional

I had a nice time and the staff were friendly.
Cecil, 2-night trip
Verified

8/10 Very good

Staff very professional and kind.
Claudina, 1-night trip
Verified

10/10 Exceptional

Very convenient location
Arifa, 3-night trip
Verified

10/10 Exceptional

Nice room in a great location

I recommend this hotel as great value for money, with a nice restaurant, situated above a shopping center which makes everything so easy. The rooms are simple, comfortable, and clean. Staff is friendly and responsive. The only drawback is the noise from adjacent function hall that happens a couple of nights a week.
Sarah, 1-night trip
Verified

8/10 Very good

The facility is good. The staffs are very nice
Epiphane, 2-night trip
Verified

8/10 Very good

The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites
Cecil, 3-night trip
Verified

10/10 Exceptional

Service personnel were political and welcoming
Cecil, 1-night trip
Verified

6/10 Good

Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.
Phabeeo, 1-night trip
Verified

8/10 Very good

Great Value for Money, but can be Noisy

The hotel is great value for money in Nairobi. Hotels.com gets the best prices. The hotel sits within the Diamond Plaza Mall, so amazing access to restaurants, coffee, amenities, etc. The staff is responsive; the food is good. However, both the hotel and the mall are old and worn. The pool doesn't look clean and the sauna looks decripit. (I didn't use it). Plus there are often weddings which blare music way into the wee hours of the morning.
Sarah, 1-night trip
Verified

10/10 Exceptional

Good hotel
Abhilash, 4-night trip
Verified

2/10 Poor

It was really dirty
Cynthia, 1-night trip
Verified

10/10 Exceptional

Loved staying here , everything is within reach , the views from the restaurant is also amazing
Michael, 2-night trip
Verified

8/10 Very good

I enjoyed my stay, Customer service is excellent
stephen, 1-night trip
Verified

10/10 Exceptional

Good place
Adeniran, 1-night trip
Verified

10/10 Exceptional

๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ
Cecil, 1-night trip
Verified

8/10 Very good

Liked location, price and facilities. Did not like too many stairs and steep ramp going to the dinning area
Sadrudin, 4-night trip
Verified

4/10 Fair

I would not stay there again at that price
Cassandra, 1-night trip
Verified

10/10 Exceptional

The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
Elizabeth, 1-night trip