A fiasco from the start. We booked (and paid) months in advance. When we arrived they said the room wasn't ready. By which they didn't mean they just had to change the sheets. No, the actual construction of the building in which the apartment was located was not ready! I arrived with my wife and two children to an apartment in a building still under construction: it smelled of paint and construction dust, the television was still in a box on the floor, and worst of all there was no heat (this was November in Tromsø; ie., 0 degrees!). We complained, they put us up in another place for the night, then cancelled the rest of our weekend without out request! A family of four on the streets of a freezing night in Tromso and they do absolutely nothing. The smug prig at reception topped off the horrid event. Beware booking an apartment here!