I stayed at Motel Adam for 2 nights during an unexpected situation after my apartment in Ottawa was flooded due to a rainstorm. Overall, my experience had both positives and a few challenges.
Check-in was quite chaotic, likely because of the storm and the number of people affected, which is understandable given the circumstances. However, on my first night, the power went out while I was sleeping, and I woke up feeling very hot and uncomfortable. That definitely affected my rest and was not a pleasant experience.
On the positive side, the room itself was clean, which I appreciated. Parking is included in the fees, which is very convenient if you’re driving. They also offer breakfast, although I didn’t personally take advantage of it.
I initially booked for one night but needed to extend my stay, and the staff were accommodating and allowed me to do so without any issues. The staff overall were very friendly and welcoming. There is a lady who I believe is a manager, and she was especially kind and helpful.
When I checked out and mentioned the power outage issue, one of the staff members offered to take care of my next booking. That gesture showed that they genuinely care about their guests, and it made a big difference in how I viewed my overall experience.
Because of the excellent customer service and their willingness to make things right, I would rate my stay 4 stars. I hope they follow through on their promise regarding my next booking, and I will update my review.