From the time we were checking in to the time of departure the service at this hotel was the worse I have ever encountered! Their attitude was as if you were putting them out by asking for a box of tissues (as there was not one in the room to begin with) to having to ask for more towels as we were there for 3 nights and when they delivered them, they never took the dirty ones with them. Lastly, there is a Kureq machine in the room to make coffee but after 2 days of using what they had left in the room, we had nothing left, and when I went to get a couple more at the front desk for the last morning they would not give me any and they wanted to charge me $1.50 per Kureq cup. They were situated right next to the front desk as curtesy coffee with no signs that there was a charge for this coffee, and was told they replenish them in the room every morning, and when I indicated that none of that was ever done to our room, they did not care and just said if I wanted the one I was taking they would have to charge me!! We will never go back to that hotel again, and we go visit family in that area at least a couple of times a year!!