I personally would not recommend this place.
I’ll say communication it’s 0 to none, as a tourist looking for a place to rest late at night this is not for you, hotel does not explain or express with accuracy late check in its till 9pm, which owner says it’s at 8:30 the latest, it’s not what (Expedia said) get there after that and you’re out of luck, you will have to scramble yourself to find a place to spend the night... call the numbers and nothing... couple of locals pass by and said to us that this people are usually late at night getting waste at the local bars and they sure feel sorry for the town because of this type of people. Yes, I went there the next day to have an explanation of why this happens and there no reasoning with management things started to escalate and things could of go badly so I took the owners advice and left the premises... oh BTW Expedia advices that this place have a 24 hrs help, which obviously does not! Overall it’s up to you if you stay there and I hope this place be a better host to you and yours, happy travels... Monte Verde it’s beautiful... do yourself a favor and look for something else to spend your time in!