We stay 2 nights with the program all included, 4 pax. From the check-in the things was not going well, our reservation requirements wasn't took in care, they provide queen beds instead twin beds. At time to dinner 8:30 pm, the menu was not served, because the staff saids that was not enough and many dishes are not available, only chicken. Activities programmed with specific timing do not follow the schedule, in example the bar close half hour earlier and open one hour late, other activities as use of wind boats are only to experts, they do not allow learn our use without experience,.etc etc. in summary, the service is not good ,despite of the efforts of some staff that try to solve problems. From my point of view, the problem is in the administration area.
The entertainment is good but in some instance the animator abuse with bulling to the participants.
The hotel and facilities are good, but the service do not allow enjoy the place.
