There was no hand soap, and only 2 toilet paper rolls for 4 nights, 2 people. The check-in process was complicated and they claimed that they had sent me an email, but I recieved nothing. I needed to get my sister to call them for me because she is UK-based. This was before I knew they used Whatsapp. As a deaf person, it is unacceptable that text communication was hard and slow. I got a message per day, which meant that we did not have hand soap or schampo for 2 entire days (should be included). On the third day, they finally delivered the "goodie bag". We had already slept there 2 nights. Meanwhile, a neighbour in the house was kind to borrow his hand soap to us. The check out process was apparently emailed to my sister, not me even though I am the customer. As a result, we already left the place and did not know that we needed to bring the trash out before checking out, because my sister assumed that I also would have gotten the email.
Location is okay, the apartment is clean (but it was awful under the bed, when I looked for a thing that fell from the bed, please clean under the bed too!). They should throw the mat out too. Customer service is very poor. Me and my partner agreed to that the apartment gets 7-8 out of ten, meanwhile customer service is at 2 out of ten. Customer service is important when it is needed. It's also very good that customer service is not needed. So, given our experiences, we are not returning or recommending it.
